A Counter Sales position with EWDI is a critical element to sustaining a reputation of excellent customer service, knowledge of inventory and efficient service. The counter area is a fast-paced environment with continuous customer contact throughout the day. The key duties for this position are as follows:

Essential Functions:

• Primary telephone contact for customers who are placing orders for automotive parts and supplies
• Identify auto parts through computer-automated or paper catalogs and confirm order placement
• Coordination with dispatching department to process order
• Continuous job knowledge strengthening through on the job training and educational opportunities

• Working knowledge of the internet and vendor websites for order placement, cataloging and general product knowledge
• Knowledge of automotive systems
• Knowledge of EAPW Customer E-Commerce Solution
• Ability to multi-task and prioritize
• Ability to provide excellent customer service and understanding that it is a priority
• Ability to anticipate customer needs for additional sales or related parts
• Ability to sense customer dissatisfaction and relay to manager
• Understand and process customer returns, checking condition of cores defects and new returns.
• Ability to handle difficult situations professionally and in a non-confrontational manner.
• Ability to trouble shoot and problem solve.
• Strong communication and computer skills
• Detail-oriented with first-rate interpersonal skills
• Ability to work as part of a team.
• Ability to work a flexible time schedule between the core hours of 7:00 a.m. and 6:00 p.m.
• Ability to work a flexible schedule including Saturdays.
• High School graduate or equivalent
• 2 years’ experience in the auto parts industry
• ASE Certification within 2 years of employment

Physical Requirements: The requirements listed below are representative of the physical abilities needed to perform the essential function of this position.

• Walking, Sitting and standing for 8-10 hours per day
• Hearing and vision adequate for working in a sales and dispatch environment.
• Repetitive use of hands for writing and typing

Scope of Responsibility: This position has no supervisory responsibility for other full time or part time employees

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the needs of the organization.