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DUTIES AND RESPONSIBILITIES
The General Manager (Manager), in conjunction with and under the direct supervision of the East West Urban Management CEO, is responsible for the on-site administration and physical operations of the property. The Manager will provide direction to the on-site staff, and outside contractors, and assure that the condominium management program and orientation thereof is properly executed. The manager will be responsible for the effective operation and cleanliness of the Building, for insuring performance of established preventative maintenance programs of the Building and its equipment, for the hiring, recruiting, training and supervision of qualified and competent personnel, and for the maintenance of excellent resident relations.
I.STAFF SUPERVISION:
Front Desk Personnel
Maintenance Personnel
Move-in/Move-out Monitors
Overnight security/front desk (contract)
II.FACILITIES INSPECTIONS:
III.VENDORS & CONTRACTORS:
IV.ASSOCIATION SUPPORT AND REPORTING:
V.RECORD KEEPING AND CORRESPONDENCE:
VI.SERVICE TO INDIVIDUALS:
All service to owners and/or residents must, without exception, be based on the following priorities. Emergency requests which threaten life or property shall be addressed first. All other requests are based on a first come, first serve basis. Each request should be handled based upon the substance of the complaint or request. The manager should always act responsively and professionally and should show no favoritism.
The manager (or Building engineer) shall perform the services as provide in the "Owner Services Policy". Staff is allowed to troubleshoot, and in rare cases repair, minor maintenance problems in individual units. However, if the scope of the repairs goes beyond the abilities of the manager or Building engineer, or the responsibility of the Association, the manager must recommend a contractor to perform the repairs. In all instances, the Manager should be careful not to expose the Association to any implied or express warranties or guarantees.
Specific duties may include:
VII.OTHER SPECIFIC DUTIES OF THE ON-SITE MANAGER:
These duties are intended to be a list of specific duties that the on-site manager is responsible to perform. Many of these can be done through the Property Managers office or delegated to supporting office staff personnel. This list is not intended to be all inclusive.
Job Specifications/ Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE/ SKILLS AND EXPERIENCE
Education and/ or Experience
Experience in customer service/administrative field i.e. hotel, property management, F&B, retail management, receptionist. College degree.
Language Skills
Ability to read and comprehend instructions, correspondence, and memos
Ability to write correspondence emails. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively listen and comprehend homeowners, guest or vendor requests and concerns.
Ability to speak effectively before groups of customers or employees of organization in English.
Knowledge of Spanish is a plus.
Equipment Utilized
Computer and desk or cell phone, key control software, and other building software.
Computer Operations
Word, Excel, Building Link, Outlook, Fob System, Access Security System, KeyBank Software.
Mathematical and Reasoning
Ability to add and subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Certificates, Licenses, Registrations
Bachelor’s Degree or 5 plus years’ experience. CAM is preferred but not required
Supervisory responsibility
Front Desk Staff, Maintenance Staff and Building Engineer.
Physical Demands, working conditions/ environment; See attached physical requirements form
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
GENERAL:
Employee must fulfill the performance standards of this position and comply with policies, rules and procedures of the Company, including those set out in the Employee Handbook or otherwise communicated (verbal or written) to employees.
This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Company officials.
This job description does not constitute an employment contract between the Company and any employee. This job description will be used for evaluation purposes.
The job responsibilities of this person may include cross training in other functions or positions to ensure satisfactory operation of the department or work area.
Full Time
$197k-266k (estimate)
03/28/2024
04/02/2024