Sales Support and Customer Service Representative

East West Embroidery is an industry leading designer, manufacturer, and marketer of performance driven athletic, outdoor and lifestyle headwear and apparel.

A nationally recognized headwear and apparel manufacturer looking for energetic and motivated individuals to join our sales support

What we offer:

A modern work environment with a positive culture that promotes creative thinking and a can-do attitude.

Position Summary Our Sales Support team is charged with providing excellent customer service.

The Sales and Customer service rep is responsible for processing orders and fielding questions from customers concerning our products, the availability of those products, and delivery times.

This position works closely with our embroidery production team. We are looking for fun, energetic individuals with strong written and verbal communication skills.

Responsibilities:

• Process a variety of stock or custom make to order purchase orders from authorized dealers and distributors across our three sales divisions.

• Effectively communicate with accounts concerning product information, inventory availability and delivery times.

• Assist customers with problem resolution as needed and cultivate trusted relationships with accounts.

Requirements:

• Excellent written and verbal communication skills.

• Proven work experience as an Account manager, Key account manager or other relevant experience

• Ability to communicate, present and influence credibly and effectively at all levels of the organization • Solid experience with MS Office and strong computer and key boarding skills.

• Experience in delivering client-focused projects based on customer needs.

• Proven ability to manage multiple projects at a time while paying strict attention to detail.

• Excellent listening, and presentation skills.

• One year of Customer Service-related experience.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Commission pay
• Monthly bonus
• Quarterly bonus
• Uncapped commission

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Work Location: In person