Introduction

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

Overview

Responsible for accurately processing funds transfer requests from customers; including verification, data input, research and any required follow-up. Maintain and updated Funds Transfer Authorization file. Maintain daily wire files.

Responsibilities

• Log funds transfer requests received via the fax or email.
• Contact an authorized representative of the requesting company to verify outgoing funds transfer request.
• After wire is verified, key enter the funds transfer authorization into the Wire Transfer system.
• Contact customers, as requested, of incoming wires as they are received.
• Inquiry on the Payplus System, as needed, to research outgoing or incoming funds transfer.
• Balance daily wires processed by unit and wire room.
• Photocopy all incoming/outgoing wire notifications for mailing.
• Bundle and file the day’s logs, customer requests, incoming/outgoing wire notifications and miscellaneous wire related forms.
• Maintain and file customer Funds Transfer Authorization forms and miscellaneous Funds Transfer related documentation.
• Miscellaneous customer service responsibilities, including accepting and processing account transfers, stop payments and telephone inquiries.
• Provide proficient, courteous and exceptional customer service by telephone.
• Identifies and pursues cross selling opportunities by explaining additional products and services to customers or potential customers.
• Assist with various reports for the department.
• Other duties may be assigned.

Qualifications

• High school diploma or general education degree (GED); and related experience and/or training; or equivalent combination of education and experience. Have an understanding of the Wire Transfer Process and a minimum of 2 years Customer Service or related banking experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal. Ability to compute rate, ratio, and percent.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands and fingers to handle or feel objects, tools or controls; and reach with hands and arms.

Compensation