Guest Service Associate

East Village Spa seeks a full time Guest Service Associate (35-40 hour/week.) Guest Service Associates provide exceptional and dependable service to both our spa guests and our treatment providers

Our motto is Every. Body. Welcome. and the most important function of this position is ensuring everyone in our spa feels comfortable, cared for, and supported. Guest Service Associates provide exceptional and dependable service to both our spa guests and our treatment providers.

Before applying please note: This job requires 7-8 hour shifts 5 days/week from 9am-5pm including most Saturdays, with an occasional 12pm-8pm shift. We would have flexibility to offer one shorter weekday shift per week if required. This role is not a "foot-in-the door" for licensed professionals seeking to transition into a service role, but does have growth potential on our administrative and retail team.

The ideal candidate is:

• Confident with google docs and spreadsheets, and quick to learn new software programs. This position requires comfort navigating frequent updates and changes in the scheduling program we use.
• Is great with complex puzzles. Juggling schedules for 20 providers and 15 treatment rooms, plus a nail salon is tricky!
• Detail oriented and understands the importance of double checking work for accuracy.
• Professional and polite in phone and written communication with guests.
• Takes initiative to solve problems and anticipate potential future challenges
• Experienced with scheduling programs (ideally with salons, spas, hotels, or busy offices)
• Is flexible to switch tasks on a moment's notice if something pressing happens, and has a great sense of humor when the day doesn't go as planned (which is often)
• Is punctual and able to reliably attend their scheduled shifts. All employees depend on the front desk team to get the spa ready to welcome guests in a timely manner.
• Is seeking a long-term career in customer service in an administrative and retail capacity and eager to grow within our organization.

Responsibilities may include:

• Creating a space that is both physically and emotionally welcoming
• Scheduling and adjusting appointments via phone, e-mail, text, and our online booking system.
• Prioritizing diverse tasks including last-minute assignments.
• Learning about our services, products, and providers to develop the expertise needed to make appropriate recommendations to guests
• Opening and closing the spa, straightening the retail area, light cleaning or occasional laundry assistance
• Assisting guests with retail recommendations, straightening retail, unpacking and checking in orders.
• Lifting boxes, bending, twisting, and fine motor skills to assist in processing inventory orders
• Is not above cleaning a restroom or changing over a pedicure station, and will do so without being asked if the need arises.

Hours of greatest need

• This is ideally a 38-40 hour/week position.
• Hours of greatest need will vary but our current need is several weekdays from 9am-5pm or 9:15am-5:15pm with the possibility of one shift from 12-8:15pm
• Potentially one weekday can be shortened to a 4-5 hour shift
• Saturdays (at least every other, preferably most Saturdays) 9:00am-5:00 pm

Starting pay/benefits

• Pay starts* at $15/hour during training time (2 weeks to 2 months depending on speed with which independence is achieved) and after training period is at $16/hour with opportunities for increases up to $19/hour based on increasing independence and responsibilities. Occasional bonuses available. *Higher pay negotiable for candidates who have similar scheduling experience at a busy salon or spa and are confident with spa scheduling software programs.
• Retail discounts up to 50%, 35% off services, occasional free services as part of training
• Parking fee reimbursements, based on number of hours on-site.
• Matching simple IRA retirement plan
• Full time hours (30 ) include Wellmark Health and Delta Dental benefits
• 10 PTO days/year for full time administrative employees, with additional PTO days earned up to 15.
• Paid 30 minute meal breaks for shifts 6 hours or longer and occasional meals provided on busy days
• The absolute best team of people to work with, we truly feel this is the #1 benefit of a career at East Village Spa.

Everybody is welcome at East Village spa. East Village spa aspires to serve a diverse community of employees and customers and to provide an inclusive and equitable environment. Our objective is to maintain an environment that is a safe space to people of all backgrounds free from the power imbalances and institutional biases that contribute to systems of oppression.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• What do you think might be the most challenging aspects of the Guest Services Associate role in a spa? (there are no wrong answers)
• This is a full-time position with at least 35 hours/week. What days and times are you absolutely unavailable to work? See job description for our hours of greatest need.
• What would you do on a busy Saturday morning if you notice a guest scheduled for a 10 am massage is still waiting for their therapist to get them at 10:05, and you realize that the massage therapist has not shown up for work?
• Tell me about an experience at work, school, or in a volunteer position where you had to juggle several diverse tasks at once. How did you prioritize each task?
• How would you prioritize the order of importance of these tasks? How did you decide which tasks to prioritize?

-Your supervisor asked you to unpack and restock our most popular retail products from the large order that just arrived
-Preparing intake forms for a group of guests arriving in 15 minutes
-Returning a call for a guest who wants to reschedule his service that's a week away
-Calling a guest who is 5 minutes late for their service to check on them

• Tell us about your favorite supervisor and why you felt their style worked well for you?

Education:

• High school or equivalent (Required)

Work Location: In person