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Job Title:
Front Desk Associate (Onsite)
Reports To:
Front Desk Supervisor
Department:
Front Desk
FLSA Status:
Non-Exempt
Salary Range: $20-$26/hr
Location: Multiple Locations on the Upper East Side, New York, NY
Shift Hours: 12p-8p (Evening Shift)
Summary:
At East River Medical Imaging, our mission is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort for our patients. Each of our physicians is certified by the American Board of Radiology. Together, they represent all areas of sub-specialty medical imaging, including cross-sectional, musculoskeletal, oncologic and neuroradiology. We are currently seeking a full-time Front Desk Associate to join our team. The Front desk associate is the first person that our patients encounter when visiting our locations, and its critical that you are helpful, warm, and inviting. Youll be responsible for monitoring the flow of people entering the office and managing a heavy patient volume, providing relevant information and directing patients and visitors as appropriate.
Duties:
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Adaptability/Dependability: Follows instructions, responds to management direction; Accepts criticism and feedback; Adapts to changes in the work environment; Changes approach or method to best fit the situation; Manages competing demands. Commits to doing the best job possible by working the necessary hours to complete assignments; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibilities for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.
Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Language Ability: Ability to respond to common inquiries, ability to read, write and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one, small and large group situations to customers, clients, and other employees of the organization.
Reasoning Ability: Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram, or schedule form and define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with a variety of variables in situations where only limited standardization exists.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Skills:
Computer Skills:
To perform this job successfully, an individual should have knowledge of MS Outlook, MS Word, RIS-IC, PACs, Royal solutions.
Supervisory Responsibilities:
This role has no direct supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; climb or balance and taste or smell.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Full Time
Ambulatory Healthcare Services
$59k-74k (estimate)
03/08/2024
05/09/2024
eastriverimaging.com
NEW YORK, NY
25 - 50
1970
RICHARD KATZ
<$5M
Ambulatory Healthcare Services
Since 1970, East River Medical Imaging has been providing exceptional care to our referring physicians and patients. Through our network of fellowship and subspecialty-trained radiologists and physicians, along with our state-of-the-art technology, we have continued to lead the industry in radiology services to meet your imaging needs. As our radiology services expand, our locations do too serving the greater Westchester area in New York. We pride ourselves in our warm, friendly, and compassionate staff who ensure personalized comfort and care starting with booking your appointment, through co...mpleting your exam and then providing imaging results within 24 hours all to make your experience seamless. Our skilled staff are dedicated to providing the most precise, safe, timely and attentive medical imaging and radiology services. With certifications from leading academic hospitals and the American Board of Radiology, East River Medical Imaging has subspecialty expertise in Neuroradiology, Musculoskeletal Radiology, Oncologic and Body Imaging, Womens Imaging, and Interventional Radiology. By acting as an extension of your practice, patients receive readily available consultation, excellent medical imaging, and support with insurance authorizations. For over 40 years, our premier practice has been a superior partner to referring physicians, blending advanced technology and extensive clinical expertise.
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