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Who We Are
EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.
EarthCam is seeking a proactive and detail oriented Field Service Coordinator to join our growing team.
Responsibilities
· Coordinate installations and service calls for clients who have purchased an EarthCam installation package
· Arrange site surveys, equipment installation, relocation, reactivation and removal
· Manage daily processes, events, work orders and assignments for field staff
· Create scopes of work for field teams and ensure adherence to policies
· Qualify contractors, oversee agreements and manage expectations
· Monitor work performance for continuous improvement
· Ensure safety protocols are always followed
· Define customers’ needs via on site surveys, ensuring delivery of appropriate services
· Select and assign proper tools, resources, lifts and safety equipment for each job
· Prepare detailed documentation to prepare the technician for each specific task
· Oversee technicians via image verification for each major task, to document quality and safety
· Check in proactively and report progress regularly for each job
· Provide on-call support for field service technicians
· Facilitate onsite issue resolution and direct processes to win customer satisfaction
· Provide approvals to release field service technicians from jobsites upon proven completion of tasks
· Coordinate with Technical Support and Client Services teams
· Create post-job reports and develop continuous improvement initiatives
Full Time
IT Outsourcing & Consulting
$75k-96k (estimate)
05/03/2024
07/02/2024
earthcam.com
UPPER SADDLE RIVER, NJ
25 - 50
1991
BRIAN CURY
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Field Service Coordinator include Field Service, Installation, Initiative, Project Management, Technical Support, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Coordinator positions, which can be used as a reference in future career path planning. As a Field Service Coordinator, it can be promoted into senior positions as a Field Service Supervisor I that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Coordinator. You can explore the career advancement for a Field Service Coordinator below and select your interested title to get hiring information.