About Earnin:

Earnin is a community-supported financial platform with a suite of tools that let people take control of their financial future. Earnin started out by solving one of the greatest – and least discussed – inequities in the American financial system: the practice of employers paying workers bi-weekly. Earnin's core product, Cash Out, allows people to access the pay they've already earned. There are no loans or hidden costs. People pay what they choose. Other products include: Balance Shield, which helps prevent overdrafts, a financial calendar that helps people budget and schedule payments, and Tip Yourself - a revolutionary free social savings app.

Funding: Series C, current funding partners include Andreessen Horowitz, DST, Matrix Partners, Ribbit Capital, Felicis Ventures and March Capital. 

Join us and help build a new financial system focused on fairness and people’s needs.

You can help make a difference!

Position Summary:

We are looking for a Helpdesk and User Support Specialist who will assist the IT Infrastructure Team to provide support for internal employees by helping identify and resolve various requests. The team provides support to teams across Latam (Latin America).

This is a remote position.

What You'll Do:

• Troubleshoot and resolve hardware/software issues remotely
• Configure laptops, desktops, phones, iOS devices, and other equipment
• Resolve assigned helpdesk tickets, assist in troubleshooting, identify issues and provide technical support within defined SLAs
• Coordinate with new hires to resolve first week access issues
• Order new hire IT accessories and document receipts as needed
• Provision access to different applications through Okta and coordinate with app owners and managers for approval
• Provide direct level Tier 1-2 support and escalate to the appropriate teams when needed

What We're Looking For: