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DYOPATH
Schertz, TX | Full Time
$54k-68k (estimate)
2 Months Ago
Desktop Support Analyst II
DYOPATH Schertz, TX
$54k-68k (estimate)
Full Time | Wholesale 2 Months Ago
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DYOPATH is Hiring a Desktop Support Analyst II Near Schertz, TX

Full-Time with Benefits
Monday - Friday 7:30AM to 4PM
About Us:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
Essential Duties:
The Desktop Support Specialist will perform the following key functions:
Installing, physically moving, changing/upgrading, and disposing of computer hardware and software products
Maintaining virus protection, OS service packs, general operations, and providing back-up and disaster recovery
Handling print queue issues
Performing hardware and software break fix on computer equipment within our customers site
Managing PC loaner program.
Managing the PC refresh for the office.
Other Duties as assigned
Qualifications :
Installing, physically moving, changing/upgrading, and disposing of computer hardware and software products.
Outstanding people and communication skills to interact with other team members, customers, and management.
Competencies: Communications, Customer Focus, Safety.
Intermediate-level knowledge of network infrastructure
Ability to occasionally lift, move, and/or carry up to 50 pounds, and occasionally move up to 100 pounds with assistance
Requirements :
Associates degree or equivalent two-year college or technical school preferred and 3-5 years of related experience, or equivalent combination of education and experience
A certification preferred
Work Environment :
Fast-Paced, High activity environment
Lifting and/or Pulling up to 40lbs.; Sitting, Bending, Standing
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$54k-68k (estimate)

POST DATE

03/14/2023

EXPIRATION DATE

05/05/2024

WEBSITE

dyopath.com

HEADQUARTERS

CRESTWOOD, IL

SIZE

100 - 200

FOUNDED

1994

CEO

PAUL GRISDALE

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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About DYOPATH

DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, ...the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service. The combined company has an enhanced scale and an even stronger position in the fast-growing MSP and MSSP (managed security service provider) marketplaces. We work with the single purpose of helping our clients combat the ongoing increase of cyber threats, the growth in more complex IT environments and the ever-increasing human capital shortages. No matter the industry, from education and energy to federal agencies, we are here to help our clients use the power of our business first approach, resulting in efficiency gains. DYOPATH has a US based Network Operations Center (NOC) and Service Desk. DYOPATH through its origins under Single Path and DYONYX, has been serving clients since 1996. We place emphasis on exceptional customer service, which has resulted in high client retention and long-term client relationships. We also have best-in-class client satisfaction scores that are consistently well above industry standards. DYOPATH'S belief in long-term relationships and our dedication to solving our clients biggest challenges remain the cornerstone of our 24-year longevity. More
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