6 Technical Support Specialist Jobs in Bismarck, ND
Dynamic Campus Solutions is Hiring a Technical Support Specialist Near Bismarck, ND
At our partner institution, the University of Mary
- Software installation and upgrades, troubleshooting, image creation and deployment, and patch maintenance.
- Maintaining and developing documentation relative to hardware and software inventory.
- Working with users to analyze, troubleshoot, and repair computer hardware and software.
- Assisting clients using supported hardware, software, and peripherals.
- Assisting clients using supported audio-visual equipment, e.g., projectors and conferencing equipment.
- Assisting the infrastructure team with network-related projects and maintenance.
- Providing support for printer and copier-related issues.
- Attending and actively participating in regular team meetings.
- Reviewing, inputting, and updating service tickets from the centralized ticketing system.
- Supervising assigned student workers and assisting them in completing tasks as required.
- Keep abreast of industry technologies to enhance technical skills. Provide feedback and make recommendations for implementing technologies that can be effectively applied.
- Maintaining a professional attitude and always providing excellent customer service, including maintaining a good work ethic and assisting team members when needed.
- Good interpersonal skills, focusing on rapport-building, listening, and questioning skills.
- Ability to absorb and retain information quickly.
- Ability to present information in a user-friendly language.
- Ability to effectively prioritize and execute tasks.
- Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.
- Other duties as assigned.
- Associate degree in information technology or equivalent experience.
- Knowledgeable in Windows 10, Microsoft Office, Hardware, and Software troubleshooting techniques.
- Broad knowledge of troubleshooting procedures and good analytical skills.
- Proficient in all skills, policies, procedures, and protocols required to complete assigned tasks.
- Excellent communication skills, a strong customer service background, and appropriate people etiquette.
- Self-motivated and directed.
- Ability to lift, push, and pull up to 50 pounds at a time, sometimes multiple times a day (e.g., replacing/maintaining computers, monitors, etc.)
- Ability to sit and stand for long periods of time.
- Must be able to crawl under desks and tight spaces for troubleshooting equipment, cabling, and projectors.
- Adhere to Dynamic Campus Core Values.
- Bachelor’s degree in Information Technology
- Audio/Visual experience
- Prior experience in a helpdesk environment (preferably in a Higher Ed environment)
- Networking and Telecommunications experience
- Knowledge of Active Directory, Printers and Print server and Microsoft Outlook
- Be a Servant Leader
- Be a Team Player
- Be Accountable
- Act with the highest integrity
- Provide excellent customer service
- Find solutions not problems
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
Job Summary
Full Time
IT Outsourcing & Consulting
$96k-121k (estimate)
02/17/2023
06/23/2024
acsavcompany.com
Orlando, FL
<25
IT Outsourcing & Consulting
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The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Customer Service, Microsoft Office, Active Directory, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
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