Dykema Gossett PLLC, a leading national law firm, is recruiting for Receptionist/Administrative Support Assistant (Receptionist/ASA) positions in our Bloomfield Hills and Detroit, MI locations. Start date in early May 2024. 

The core duties and responsibilities of this position revolve around supporting others and delivering exceptional customer service. Under the supervision of the Office Administrator, the Receptionist/ASA is responsible for providing administrative support to meet the daily needs of the office location. Responsibilities include greeting visitors and answering calls, helping to facilitate internal meetings and events, providing clerical support to attorneys and legal support personnel, and various other duties as assigned. Responsibilities can vary widely from day to day, and office needs may vary depending on location.

Receptionist:

• Greets and directs all clients, visitors and personnel arriving in the office. Notifies appropriate party of their arrival; coordinates guests technology and equipment needs. 
• Answers office telephones, directing calls as appropriate.
• Reserves conference rooms/visiting offices-using firm’s software, and coordinates catering services for meetings and other office functions
•  Monitors office and kitchen supplies, ordering and restocking same; maintains employee break room, coffee/beverage stations.
• Requests activation and deactivation of security fobs/badges and parking cards. 
• Processes visitor/vendor, and work order requests for maintenance. 
• Performs clerical duties as requested.

Administrative Support Assistant:

• Inputs invoices for payment utilizing accounting software.
• Following established procedures, completes new business intakes and assists with opening files for new matters.
• Provides overflow administrative support as requested including but not limited to assisting attorneys and legal support personnel in providing quality legal services to clients including preparation of correspondence and legal documents from electronic drafts, handwritten notes, or electronic dictation; maintaining attorney calendars and scheduling appointments; revising documents, filing, prepares materials for meetings and makes travel arrangements as requested; assists with mass mailings, etc.

May perform any of the following at the direction of the Office Administrator:

• Processes invoices and other miscellaneous payments as required.
• Opens incoming mail not marked personal and confidential, as requested; maintains a mail log.
• Provides direct administrative assistant support to a limited number of assigned attorneys.
• Performs attorney time entry tasks as requested.
• Research/locate information requested by attorneys such as pulling statutes and cases from citations, etc.
• Assists Office Administrator with petty cash and office credit card management. 
• Assists with set-up/clean-up, and food and beverage tasks for office meetings and events.
• Performs other duties as requested.

Qualifications:

• High school diploma or equivalent educational certificate required.
• Minimum of 2 year(s) experience required in related field; prior law firm or professional services experience is a plus.
• Ability to utilize basic features of Microsoft Office Suite applications with moderate guidance and support; typing requirement of 55 wpm. 
• Strong verbal and written communication skills, and excellent customer service skills required; ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
• Ability to be flexible, work flexible hours when required, and respond quickly and calmly to urgent situations.
• Ability to work independently with some level of autonomy, taking initiative to ensure performance aligns with the successful operations of the office.
• Experience operating administrative office equipment (e.g., high-speed copier, scanner, fax machine).
• Ability to execute tasks in a client-centric manner and to work effectively and efficiently in a team setting and with a diverse group of people at all levels of the organization.
• Ability to take direction, receive and apply feedback, and communicate support needs.
• Ability to effectively follow procedures and manage competing priorities; demonstrate attention to detail, accuracy and excellent organizational skills.
• Occasionally working overtime, evening or weekend hours may be required.

Additional Information:

• Requires in-office work, Monday – Friday (remote work is not available for this role).
• Please indicate your Dykema office of interest (Detroit or Bloomfield Hills) under screening questions on your application.