Responsibilities:
- Provide technical support and troubleshooting for desktops, laptops, and other end-user devices
- Analyze and resolve hardware and software issues in a timely manner
- Assist with the setup and configuration of new devices and software applications
- Respond to help desk tickets and provide excellent customer service to end-users
- Collaborate with other IT teams to ensure efficient resolution of technical issues
- Maintain accurate documentation of support activities and resolutions

Qualifications:

- High school diploma or G.E.D. or related experience.

• 1 or more years of technical training in computer support, preferred.
• 1 to 2 years of technical or customer support experience.
• Experience working with company products and operating systems such as Windows.
• Experience with ticket systems like JIRA (preferred), or ServiceNow, Remedy.
• Experience with solving computer related problems
• Experience working with company escalation policy
• Interpersonal and communication skills to interact with customers and team members.
• Organization skills to balance and prioritize work.
• Analytical and problem solving skills.

Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Retirement plan options
- Paid time off and holidays

If you are a motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply for the Help Desk Analyst position. Join our team and contribute to the success of our organization by ensuring the smooth operation of our IT systems.

Job Types: Full-time, Permanent

Pay: $19.23 per hour

Benefits:

• Employee assistance program
• Parental leave
• Referral program
• Tuition reimbursement

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person