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Essential Job Functions
Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
Assists in instructing customers in the operation and maintenance of systems/equipment.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analyses and prepares reports on system problem trends and issues.
Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
Assists in the design of basic technical programs for projects or enhancements to existing programs.
Basic Qualifications
High school diploma or G.E.D.
Two or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Experience working with process and/or system design concepts
Experience working with appropriate programming languages, operating systems and software
Experience working with engineering principles and practices
Other Qualifications
Interpersonal skills to work with customers and other unit personnel
Analytical and problem solving skills
Communication skills
Time management and organizational skills
Ability to resolve non-complex hardware and equipment problems
Willingness to travel
Work Environment
Office environment - 100% on-site
May require weekend work
May require shift work
Job Type: Full-time
Pay: $27.00 per hour
Benefits:
Schedule:
Experience:
Ability to Commute:
Work Location: In person
Full Time
IT Outsourcing & Consulting
$47k-59k (estimate)
04/11/2024
04/22/2024
dxc.technology
TYSONS, VA
>50,000
1959
MICHAEL J SALVINO
$10B - $50B
IT Outsourcing & Consulting
FDS es una compaa perteneciente a DXC Technology, empresa global de servicios de IT. Trabajamos con DXC Technology en la misin de conducir a nuestros clientes en su recorrido hacia la transformacin digital. FDS tiene presencia en Europa con ms de 2800 profesionales. En Espaa, nuestra plantilla est formada por ms de 1300 empleados, distribuidos en nuestras sedes de Madrid, Barcelona, Girona, Sevilla, Santiago de Compostela, Len, Valencia y Zaragoza, desde donde prestamos servicio a proyectos gestionados por DXC dentro de sus principales lneas de negocio. Nuestro portfolio de servicios incluye: ...- Applications - Modern Workplace - Cloud and Security - Analytics & Engineering - IT Outsourcing https://youtu.be/wX_x8kw_e2M
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The job skills required for Desktop Support Technician include Desktop Support, Operating System, Problem Solving, Time Management, Repairing, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.