Floral knowledge, required. Wholesale experience, preferred.

This is a full-time position that offers great benefits including: Competitive salary, bonus opportunities, health, dental, life/STD/LTD, 401k and employee stock options.

Sales Responsibilities:

• Greets and assists customers both over the phone and in person.
• Develops a strong product knowledge and educates customers.
• Offers alternative products recommendations.
• Communicates effectively to manage customer expectations.
• Develops new business with existing customers through phone calls, electronic communications and customer site visits.
• Creates and updates customer profiles.
• Partners with DWF Buyers to identify customer buying trends, promotional opportunities and new product offerings.
• Develops new customer accounts.
• Documents potential customer profiles.
• Manages workload to service existing customers, meet delivery schedules and make existing and prospecting customer site visits.
• Resolves customer complaints, investigates problems, develops solutions and makes recommendations to management to improve company performance and customer experience.
• Informs management of overall market, customer, pricing and product trends impacting the business.
• Ensures data integrity (i.e. invoices, purchase orders, UPC codes, etc.)
• Assists with receiving product deliveries.
• Assists with warehouse responsibilities.
• Assists with physical inventories.

Team Responsibilities:

• Forms strong working relationships within various teams. Treats each individual with respect.
• Maintains confidentiality of customer information 100% of the time.
• Meets with supervisor on a weekly basis to review projects and outcomes.
• Brings issues and solutions to supervisor within 24 hours.
• Performs other duties as needed such as pulling orders, cleaning coolers, etc.

Skills & Qualifications

• Minimum two (2) years of floral and/or floral supply experience in a mass market, retail or wholesale environment, preferred.
• Customer service mentality; has a genuine desire to serve the needs of the customer.
• Strong verbal and written communication and listening skills; ensures information is passed on to others as needed.
• Exhibits initiative and drive to achieve results quickly, efficiently and accurately.
• Self-starter who works independently and in a team environment.
• Thrives in a fast-paced environment.
• Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
• Maintains a professional, calm and tactful demeanor.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized, analytical and detail oriented.
• Identifies additional tasks to be completed and willingness to assist others.
• Energetic and flexible.
• Follows direction with focused attention.
• Willing to learn.
• Proficient in Microsoft Office.

Working Conditions:

• Constant to frequent standing and/or walking.
• Frequent need of lifting or carrying (up to 25 lbs.).
• Frequent periods of working inside a cooler with temperature ranging between 32 and 45 degrees.
• Extended hours during busy season.

We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Yearly bonus

Travel requirement:

• No travel

Application Question(s):

• Must have a valid driver's license, and be able to pass background and MVR screenings.

Experience:

• Sales: 2 years (Required)
• Floral: 3 years (Preferred)

Work Location: In person