JOB TITLE – Customer Service Associate (5314)

LOCATION – Springdale, AR

START DATE -- 06/03/2024

END DATE-- 12/23/2024

CATEGORY -- Admin/Clerical

HOURS/ WEEK – 40

The schedule is: 2nd shift Sun-Tues, every other Saturday 8 pm – 8 am.

Training will be Mon-Fri 8 am – 5 pm. May do a Sat/Sun to work with an off shift day person for add’l training.

Pay is capped at $22/hr, and cannot exceed- it must match the rest of the team's current payrates.

SUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.

FUTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; Foods policies procedures and software maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent , their relationship with its customers and accurate delivery of products to external customers. 

REQUIREMENTS:

EDUCATION: Bachelor s degree or equivalent work experience in transportation or logistics 

EXPERIENCE: 1- 3 years business experience in transportation or logistics, not just regular customer service!

COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.

COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills 

SUPERVISORY: NA

TRAVEL: NO TRAVEL 

Here are the notes from a previous Supplier Call:

Temp to Hire: Yes

3 Main Duties: Answer emails, confirm deliveries, track for on time delivery. (They do everything involved in dispatch except actually dispatching the trucks.)

Experience: 1-3 in the transportation field.

Previous job titles: Dispatcher, Transportation Associate, Ops Associate

Degree: Not required.

Soft Skills: Ability to multi-task. Must be on time and dependable.

Interview: in person, 1 round.

Timeframe: Interviews to be scheduled ASAP.