Job Description

Performs clerical activities including data entry, word processing, water and sewer use billing and abatement preparation, telephone answering, and complaint resolution.

Essential Elements

As required, operates multi-line telephone to receive incoming calls. Screens and directs calls to proper section or person.

Takes and / or relays messages. Attends counter and answers billing and other questions and inquires.

Data enters water and sewer usage, approved abatements, customer information and changes, updates computer and hard copy files.

Assists in calculating and processing abatements requests. Ensures approved abatements are sent out and recorded.

As required, prepares a variety of daily, weekly, monthly or periodic report.

May be required to perform other departments data entry / retrieval and filing and record maintenance.

Follows and adheres to department, City and other government rules, regulations, policies and procedures.

QUALIFICATIONS

Last updated : 2024-04-25