You haven't searched anything yet.
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company.
We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Being part of the Dutch Family
You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development.
Dutch Bros mission statement
We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.
Who we are
Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.
We love people and we love OUR people! Here’s what we offer
Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base :
Medical / Dental / Vision / Short Term Disability / Life insurances
Paid Sick Days
401(k) plan with employer match after one year of employment
Education Benefit Program
Vacation / Floating Holidays / Paid Time Off
Paid Parental Leave
Flexible Schedule
Paid Volunteer Days
Various employee discounts
Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
Position Overview
As the HR Operations Center Coordinator, you will work under close supervision and follow specific procedures and detailed instructions, via various platforms in our HR Operations Center (HROC).
You will be expected to conduct business professionally, efficiently, and accurately. This position provides quality and timely customer service in response to incoming and outgoing inquiries, employee record management and employee lifecycle support which requires exceptional problem-solving skills, effective communication, and deep commitment to delivering a superior customer experience.
Key Result Areas (KRAs)
Works with customers to resolve questions or concerns by utilizing the HROC Knowledge Center, FAQs, and Macros to offer exceptional and consistent inbound / outbound customer-focused solutions :
Be part of a team that serves as the first point of customer contact in the HR Operations Center for support and resolution for all Dutch Bros employees and escalates to appropriate channels when required.
Work quickly, accurately and efficiently to process a steady volume of incoming inquiries while navigating through multiple systems by answering and resolving HROC customer requests including navigational support, employee record data management, employee life cycle management, and processing of HROC related transactions.
Searches the HROC Knowledge Center for relevant information to provide accurate and consistent answers to incoming and outgoing inquiries and self-service tools.
Maintains positive and respectful attitude while working independently and in a team environment
Report to work on time and complete tasks as assigned accurately and on time
Please note job duties may change at any time due to business needs
Provide a top-notch customer service response that is timely and doesn’t compromise the integrity or diminish the quality provided by the HROC department :
Timely and Accurately categorize, document and respond to every customer inquiry utilizing the HROC Knowledge Center, to include but not be limited to, inbound transactions, texts, and calls promptly and efficiently as outlined by the required HROC performance metrics and Service Level Agreement (SLA).
Establish and maintain a high level of customer satisfaction, professionalism, patience, tact, courtesy, and empathy in all HROC transactions.
Engage in problem solving to support continuous improvement initiatives.
Maintains confidentiality of HROC and Dutch Bros employee information
Transfers escalated HR inquiries and / or customer issues to appropriate channels when required :
Transfer customers to the appropriate team when asked for advice, direction, or opinion on matters not covered in the HROC Knowledge Center.
Delegates complex cases requiring interpretation to the appropriate HR Functional team if additional research or expertise is required.
Identify, address and transfer sensitive customer concerns and / or crisis situations to the appropriate team while maintaining a high degree of timeliness, sensitivity, compassion and confidentiality.
Other duties as assigned
Job Qualifications
High School Diploma or GED equivalent, Required
Pleasant and professional written and verbal etiquette
Able to follow standard procedures and script, execute predefined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting
Must have strong typing, database entry skills, and ability to multitask
Ability to maintain a positive attitude about workload and expectations, while working independently and in a team environment
Have the discipline to work independently in the absence of immediate supervision
Maintains attendance and punctuality according to HROC policies and procedures
Proficiency with Google Workspace (Drive, Docs, Sheets, and Slides) and / or MS Office Suite (Word, Excel, PowerPoint)
Location / Schedule requirements :
This position may be considered for Full-Time Remote or Hybrid work arrangement based on Dutch Bros needs.
Shift Work (set schedule), required
Available to work weekends, required
Based on business needs and service requirements within HROC your job duties may change at any time
Physical Requirements
Compensation : $21.37 - DOE
$21.37 - DOE
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
Last updated : 2024-05-24
Full Time
Restaurants & Catering Services
$72k-94k (estimate)
05/26/2024
05/30/2024
KLAMATH FALLS, OR
500 - 1,000
2018
$200M - $500M
Restaurants & Catering Services
The job skills required for Coordinator include Customer Service, Problem Solving, PowerPoint, Continuous Improvement, Integrity, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Coordinator positions, which can be used as a reference in future career path planning. As a Coordinator, it can be promoted into senior positions as an Industrial Hygienist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Coordinator. You can explore the career advancement for a Coordinator below and select your interested title to get hiring information.