The Operator Training Specialist will identify and monitor operational training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.

Under general supervision of the Safety Officer, the Operator Training Specialist plans, prepares and delivers instructions to new operators in training, experienced operators, and other personnel as needed.

Establishes and promotes a safe, accident free, and healthy work environment. Ensures compliance with County, local, state, and federal regulations regarding transit operations such as vehicle safety, driver certifications and training.

This position may be assigned to first (8am to 5pm) or second shift (10am to 7pm) and does require, based on business needs, some weekend work.

Knowledge: Must have thorough understanding of Durham area and of the GoDurham routes, service policies, and fare structures. Understanding of transit operations and related federal and state rules and regulations regarding safety and environmental issues is required. Post-secondary training in supervision/management, safety, training, human resources, or related fields is desired.

Experience: Five years of full-time experience in public transit training is a minimal requirement. Prior experience in a supervisory or leadership position in fixed route services is required. 3 years’ of CDL driving experience required. Internal candidate’s personnel and attendance records will be reviewed for compliance with company policies and procedures.

Skills: Must have well-refined verbal and written communications skills. Organization skills and self-directed work ethic are essential. Must be a strong communicator with effective listening skills. Able to prepare and present clear, concise, and accurate reports to members of management. Proficiency with Microsoft Office: Word, PowerPoint, Outlook, and Excel programs are required.

Physical Demands/Work Environment: Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Vision, hearing, speech, and manual dexterity are required. A valid North Carolina CDL driver’s license is necessary. Must have the ability to read, analyze and interpret general information concerning organizational needs and operations. Other normal office-related physical demands may be necessary.

Mental Demands: Must have the ability to listen, reason, think, concentrate, and interact with others. The ability to exercise self-control and work under stressful conditions is necessary, particularly in employee relations situations.