1 Reservation Agent Job in Durango, CO
Durango & Silverton Narrow Gauge RR is Hiring a Reservation Agent Near Durango, CO
Description
Division/Department: Reservations
Job Title: Reservations Agent
Reports To: Reservations Supervisor/Reservations Manager
Type of Position: Non-Exempt/Hourly
Classification: Seasonal
Compensation: $15.00-$16.50/hr.
Job Summary: The Reservations Agent position serves as the initial, and arguably most impactful, point of contact for our guests- assisting in providing information about ticket options, departure times, train history and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment.
Requirements
Essential Duties and Responsibilities:
- Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options and special offers
- Answer questions about the Durango & Silverton Narrow Gauge Railroad history, route and ride while offering guidance on appropriate clothing and/or supplies guests should bring when booking a trip
- Work in ticket window to assist guests, sell tickets, provide will-call bookings
- Process reservation requests made in person, via phone or online through Rezware software
- Stock brochures and maintain train Depot area for guests
Education, Skill & Experience:
- Strong computer skills and ability to multitask, required
- Experience working in reservations, call-centers, hotel or other related fields strongly preferred
- Commitment and proven record of providing high customer-service to varied clientele a must
- Ability to work in fast-paced environment, in close quarters, and among large staff
- Cash handling experience with a focus on accuracy, required
Work Environment:
- Standing, sitting for 8 to 10 hours per shift
- Walking in and around industrial/railroad environment on uneven surfaces
- Occasional bending, twisting, lifting up to 25 pounds
Job Summary
Full Time
$49k-64k (estimate)
04/15/2023
05/20/2024
The job skills required for Reservation Agent include Customer Service, Planning, Call Center, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservation Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservation Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservation Agent positions, which can be used as a reference in future career path planning. As a Reservation Agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservation Agent. You can explore the career advancement for a Reservation Agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservation Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservation Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservation Agent job description and responsibilities
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
02/07/2022: Battle Creek, MI
Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
04/11/2022: Jamestown, NY
Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
04/14/2022: Newark, NJ
Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.
02/21/2022: Pensacola, FL
Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
02/24/2022: Lima, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservation Agent jobs
Appointments provide the agents the opportunity to provide a higher level of service to their clients.
01/26/2022: Vallejo, CA
Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.
04/05/2022: Killeen, TX
Check on the availability of accommodations or transportation on a traveler's desired travel dates.
01/20/2022: Billings, MT
Tracks future room availability's on the basis of reservations.
03/15/2022: Springfield, IL
Provide support to customers who have already made a travel purchase by confirming, changing or canceling reservations.
04/10/2022: Jackson, MS
Step 3: View the best colleges and universities for Reservation Agent.
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