Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and ensuring their transportation needs are met efficiently and effectively. Responsibilities: - Communicate with customers to understand their transportation requirements and provide appropriate solutions - Utilize transportation management systems to plan and coordinate shipments - Coordinate with drivers and carriers to ensure timely pickup and delivery of goods - Monitor shipments and provide updates to customers regarding the status of their orders - Resolve any issues or concerns raised by customers in a professional and timely manner - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams such as operations, sales, and logistics to optimize customer satisfaction Experience: - Previous experience in customer service or a related field is preferred - Familiarity with transportation planning and management is a plus - Proficiency in using AS400 or similar transportation management systems - Strong computer skills, including proficiency in GPS and phone systems - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks in a fast-paced environment - Strong problem-solving skills and attention to detail - Knowledge of supply chain processes is beneficial At our company, we value our employees and offer competitive compensation packages. As a Customer Service Representative, you will have the opportunity for career growth within our organization. Join our team today and contribute to our commitment to delivering exceptional customer service. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role of Customer Service Representative.

Job Types: Full-time, Part-time, Contract

Pay: $12.00 - $16.00 per hour

Expected hours: 30 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Dallas-Fort Worth, TX: Relocate before starting work (Required)

Work Location: In person