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POSITION SUMMARY:
The Field Service Technician is responsible for the overall aftermarket service support provided to all DURAG Emissions and Combustion Products. The position is responsible for installing, servicing, commissioning, all preventive maintenance, emergency support, after-hours support, electrical & mechanical troubleshooting, hardware based automation support, as well as production support for new and existing emissions, combustion, DAHS, and traffic/tunnel equipment. This position also interfaces with individuals both inside and outside the organization offering technical expertise regarding DURAG GROUP products and services in various industries.
ESSENTIAL JOB FUNCTIONS:
1. Support DURAG contract and non-contract customers with onsite preventative maintenance for DURAG GROUP equipment.
2. Perform field service on all products, including analyzing and troubleshooting hardware/software issues, performing on-site modular/ component repairs, and preventative maintenance.
3. Will work independently or lead a small team to install systems, which includes the verification of wiring connection and operation of products in accordance with customer's specifications.
4. Complete all required documentation of the above services completed, in a timely manner and according to company policy.
5. Provide detailed reports on the progress of the installation to management.
6. Analyze and validate application from the field and provide feedback to sales and engineering.
7. Provide technical support phone/email to customers internally and externally.
8. Provide after hour support on all products on a weekly rotating schedule.
9. Be capable of representing DURAG at the customer sites during any active service or commissioning project.
10. Have a full understanding of all mechanical and electrical drawings that are typical to these types of equipment.
11. Be responsible for maintaining and operating all company provided tools including vehicles, cell phones, laptop computers, safety equipment, company provided PPE and truck inventory required to complete the above tasks.
12. Be responsible to complete and qualify for all company related Safety requirements for this position and following all company and customer required safety regulations while in company property or at any customer location.
13. Be available and responsible for all on-call request for service support in your region.
14. Travel up to 75% of the time.
15. Have electrical skills equal to a journeyman level or a 2-year certificate for instrumentation engineering technology.
16. General understanding of electronic communications protocols TCIP, Modbus, PROFIBUS, USB.
17. Regular attendance and timeliness.
OTHER JOB FUNCTIONS:
Carry out other duties and responsibilities as may be assigned or required.
SKILLS & ABILITIES:
Education:
Experience:
Safety Requirements:
Computer Skills:
Administrative Skills:
Communication Skills Reading and Writing:
Math Skills:
Other Requirements:
Other Physical Requirements:
Full Time
Wholesale
$63k-81k (estimate)
03/17/2023
05/28/2024
us.durag.com
Saint Paul, MN
<25
Wholesale
The job skills required for Field Service Technician include Field Service, Installation, Technical Support, Communication Skills, Products and Services, Preventative Maintenance, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.