We are excited to offer the opportunity to join our team within Crisis Services. Crisis Services is located in the newest building on the DuPage County Campus in Wheaton and provides 24/7 crisis mental health services to county residents who may be experiencing a psychiatric crisis or are in need of additional support for symptoms of mental illness. Crisis services staff work as a team to deliver quality care, and a quick response to residents in need. Click Crisis Services to learn more about our program.
 

• Responds in the community to individuals experiencing a mental health crisis as a member of a two-person response team. Referral sources may include law enforcement, hospitals, individuals or their family members, CARES/SASS. 
• Assists in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team member providing clinical intervention
• Establish rapport, share experiences and strengthen engagement with the individual experiencing the crisis. 
• Role model positive recovery behaviors with clients in Behavioral Health programs. 
• Provides skill building and case management to clients with high need.
• Maintains required training, licensure and/or certification
• Maintains confidentiality of privileged information and adheres to client privacy laws
• Willingness to self-disclose personal lived experience in mental health or substance use recovery (or both) for the benefit of the supporting the individuals receiving services. 
• Demonstrates sensitivity and understanding of other ethnic groups and cultures
• Adheres to department guidelines for attendance and punctuality
• Completion of required documentation within established timeframes, through use of an Electronic Client Record
• Participates in team meetings to assess clients’ progress
• Participates in emergency response activities as assigned

ADDITIONAL REQUIREMENT:
Position requires individual with lived experience and will need to obtain the Certified Recovery Support Specialist (CRSS) credential within one year of hire. The CRSS is a credential for those who provide mental health or co-occurring mental illness and substance use recovery support to others. A person with the CRSS credential uses unique insights gained through personal recovery experience.
 https://www.illinoismentalhealthcollaborative.com/consumers/consumer_crss.htmhttp://www.iaodapca.org/credentialing/recovery-support-specialist/http://www.iaodapca.org/jobs/post-a-job/