Job Details Customer Service SpecialistSATX (telework)US Citizenship* General Summary Our Call Center responds to and resolves Recruiting and Hiring inquiries transferred from the Tier 1 Customer Service Center (Phone/E-mail), as well as direct inquiries from candidates and employees in a timely manner and provides general information/assistance. The Contact Center resolves general inquiries from candidates regarding their application status, test scheduling information, and other related inquiries. Essential Duties and Responsibilities Responsibilities Include: • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every candidate • Document systems during each call • Work with the management team to stay updated on process knowledge and be informed of any changes • Professionally handle incoming requests from candidates and ensure that issues are resolved both promptly and thoroughly by providing excellent customer service and technical skills • Thoroughly and efficiently gather pertinent information, access and fulfill candidate, and educate the caller where applicable to prevent the need for future contacts and document interactions through contact tracking Minimum Qualifications • Excellent customer service skills • 1-2 years of prior customer service experience • Must be 18 years of age or older • High school diploma/GED required (Associate degree in a business related field preferred) • Ability to remain professional and courteous with caller at all times • Ability to communicate clearly and professionally, both verbally and in writing • Has a pleasant, patient and friendly attitude • Strong decision making and analytical abilities • Strong detail orientation and communication/listening skills • Willingness to work a flexible schedule and overtime when needed • Possess a strong work ethic and team player mentality • Excellent customer service skills • Must be a US Citizen • Must be able to obtain a Public Trust Clearance Relocation funding is not available for this position. Desired Qualifications • Excellent customer service skills • 1-2 years prior Call Center experience • Availability for evening and weekend shifts • Ability to work a shift schedule that would be subject to periodic changes. Knowledge, Skills, and Abilities * Knowledge of federal recruitment and hiring is a plus. #cjpost