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Who You Are
The Help Desk Analyst team coordinates and completes the implementation and support of cutting-edge and legacy vertical applications; ensures all facets of system (hardware, software, networking, etc.) are functioning prior to turning system over to the training team.
What You'll Do
What You'll Bring to the Team
Preferred Qualifications
What We Offer
Read more about our benefits!
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by DUMAC.
Compensation
The pay range for this position is $15.00 - $23.00/hour. Base pay offered may vary depending on several factors including geographical location, skills, education, certifications, and experience. The total compensation package may also include other elements in addition to a full range of medical, financial and/or other benefits (401(k) eligibility, PTO), dependent on the position. If hired, employees will be in an “at-will” position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department performance, and market factors.
EEO Statement
DUMAC Business Systems, Inc. provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, parental status, genetic information, political affiliation, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Full Time
Wholesale
$79k-98k (estimate)
11/03/2023
06/23/2024
dumac.com
EAST SYRACUSE, NY
200 - 500
1952
DAVID MC CARTHY
$50M - $200M
Wholesale
DUMAC is a leading solutions provider connecting point-of-sale software, hardware, and equipment through professional services for the grocery/supermarket and the convenience fuel retail industries. An NCR Platinum Preferred Channel Partner, DUMAC provides connected commerce technology solutions for your store! DUMAC is committed to delivering unsurpassed customer support. We are passionate about helping business leaders drive profits and accelerate growth. DUMAC's professional services team works with you from the onset to understand and develop sound business and financial cases for proposed... commerce technology solutions. We partner with you to provide you with the best fit and to future-proof your technology for growth and deliver complete, customized end-to-end solutions for your store. DUMAC is committed to delivering unsurpassed customer support. We are passionate about helping business leaders of small mid-sized companies accelerate growth and take their companies to the next level. As a third-generation, family-owned and operated business, DUMAC has grown since our inception in 1952 and operates from corporate offices in Syracuse, NY with branch offices in Massachusetts and Oklahoma. DUMAC employs 200 team members living in 27 states with over 75% of our team dedicated to customer service and support. We hold a strong belief that we treat our customers as our partners. Our philosophy is the baseline of our business, as we take a consultative approach to each project and implementation. We strive to treat each of our customers as though you are our only customer to ensure the best outcome, service, and support. We believe in our corporate responsibility and are committed to living our core values.
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