Job Summary

Opening for a full-time Department Coordinator in the Duke North Hospital Gift Shop. Coordinate the Gift Shop operation under the direction of the Gift Shop management team. This operation is open 365 days per year. The Department Coordinator is responsible for front-end activities (including assisting customers, operating a cash terminal, and merchandising products) and back-end duties (including receiving).

Responsibilities

Coordinate day-to-day operations of the Duke North Hospital Gift Shop to ensure retail sales floors are well stocked and creatively merchandised; ensure efficient customer service. Evaluate inventory movement and advise management of recommendations to properly display, move products to different locations, etc.

Evaluate market trends, analyze new merchandise to determine selling potential, and commit university funds to order new stock based on evaluations; evaluate existing merchandise in other units and/or immediate units and make decisions concerning the appropriateness of stock and removal from the sales floor. Must be able to maintain proper inventory levels in a fast-paced customer-driven retail environment.

Perform various routine clerical functions in the recording and reporting of information required for accurate and up-to-date departmental records; process incoming and outgoing forms and documents according to operating procedures; monitor and participate in inventories of merchandise.

Receive deliveries and process mail orders according to procedures; verify quantities and items against packing slips, invoices, and purchase orders; ensure merchandise received is in good condition. Work with volunteers to ensure deliveries are made in a timely manner.

Monitor and participate in the pricing of new merchandise to ensure correct price and department code; evaluate and participate in the creative display of merchandise on the sales floor. Evaluate the movement of clothing merchandise and advise Store Supervisor accordingly.

Assist customers in selecting products and recommending additional purchases; answer customer calls and inquiries and resolve customer complaints; ensure appropriate loss prevention policies are adhered to. Operate point-of-sale cash register as needed, processing cash and non-cash transactions.

Enter new inventory products into NetSuite and ensure margins are correct. Perform inventories as scheduled; take counts of sale, reduced, damaged, and discounted merchandise; note
markdown of merchandise and dispose of merchandise according to procedures. 
Monitor work of lower level and student employees; notify supervisor of problems that cannot be resolved.

Perform other related duties incidental to the work described herein. The above statements describe the general nature and level of work being performed by individuals assigned to
this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles to maintain proper inventory counts and to handle sales transactions, generally acquired through a high school education.

Experience

Work generally requires 6 months of retail store experience including OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE cash register operation experience.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.