School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Certified Medical Assistant Job Description

Occupational Summary

Perform routine administrative and patient care supportive duties in a community based medical practice to assist medical staff in the examination and treatment of patients and assist administrative staff with ensuring the office runs smoothly.

Work Performed

Administrative duties may include the following:

• Answering telephones and greeting patients
• Updating information for each patient in his/her medical record
• Entering completed patient registration packets in EPIC
• Scheduling appointments, collecting co-pays and other administrative duties as directed.

Clinic Duties may include the following:

• Taking medical histories and recording vital signs, explaining treatment procedures to patients and preparing patients for examinations and procedures
• Assisting the physician/advanced practice providers during the examination and procedures.
• Collecting and preparing laboratory specimens and performing basic point of care laboratory tests on the premises.
• Administering vaccinations and recording in the NCIR according to policy and protocols.
• Performing tasks such as preparing and recording an EKG, assisting in suture placement and removal, changing sterile and non-sterile dressing changes, to name a few.
• Disposing of contaminated supplies. Promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in patient record
• Preparing and administering medications as directed by a physician/ advance practice provider
• Authorizing drug refills as directed and telephoning prescriptions to a pharmacy

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Performing other clinical functions as delegated and supervised by the physician/ advance practice provider, nurse manager, associate medical director or health administrator.

Skills

Good customer service skills a must. Bilingual Preferred.

Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.

Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.

Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.

Working knowledge of sterile techniques and special procedures that are applicable to work performed.

Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.

Age specific competencies.

Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information

Ability to establish and maintain effective working relationships with patients and clinic staff

Typing skills

Medical terminology

Spanish preferred, NCIR experience preferred

Minimum Qualifications

Education

Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.

Experience

No experience required.

Degrees, Licensures, Certifications

Certification by AAMA or AMT required. Certification by AAMA preferred.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiringdepartment.