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We are primarily seeking PSCs for our Moriarty, Edgewood, Cedar Crest, and Los Lunas locations. Albuquerque positions are limited. If you are willing to travel to another site, please be sure to list it in the final question on the application.
Duke City Primary Care is looking to add a few exceptional individuals to our team! At Duke City, we pride ourselves on offering fast, friendly, quality care to all the residents of New Mexico in need. If you are a positive, driven person who enjoys a challenging work place and exudes a positive attitude, we're looking for you!
Overview/Job Purpose
The Patient Service Coordinator (PSC) is the first point of contact between patients and DCPC. A positive approach to your duties and exceptional customer service are critical to the success of the entire visit. The PSC's primary purpose is to provide daily administrative support for staff, patients, families, and/or visitors. Job responsibilities include greeting patients and office operations, such as answering telephones, printing, copying, faxing, scanning, collecting/processing payments, and ensuring accuracy of data entry when obtaining patient information.
Summary of Primary Duties
As a Patient Service Representative, your day-to-day duties may include:
Greeting and welcoming patients
Completing patient registration process by inputting patient demographics and financial information o May include follow up on any missing or incorrect information with patients
Verifying insurance eligibility and relaying relevant information on payment, billing, and collection processes and policies
Notifying, explaining, and collecting co-pays, deductibles, and co-insurance as appropriate
Obtaining signatures on all required documents
Handling all forms of payment including cash and maintaining a balanced drawer
Answering non-medical patient questions and providing information
Maintaining and organizing the waiting room/lobby area.
Retrieving and faxing/mailing medical records
Timely electronic filing, faxing, or otherwise managing all pertinent medical documentation
Answering calls and taking messages
Checking voicemail messages
Maintaining a clean, neat, and organized work area
Functioning as an effective team member
Performing other duties as assigned
Staff Accountability
The PSC will be held accountable for the criteria listed below:
Accuracy of data entry on registration for all patients
Accuracy of accepting and processing payments
Knowledge of In-Network and Out-of-Network provider
Paying attention to detail
Ability to multi-task and work well under pressure
De-escalating and directing all patient complaints and concerns to proper area of management
Balancing of day sheet, cash/check collections, and credit card summary report
Experience Required:
Completion of or equal to one year of relevant work experience and/or customer service in a healthcare setting
Skills Required:
Minimal Lifting, bending and stooping, sitting for 6-8 hours a day. Walking or standing up to 2 hours a day, continuous hand and wrist movement for data entry
To maintain a positive attitude in a busy, team-based environment
Ability to multitask and prioritize appropriately while maintaining appropriate organization
Qualifications:
High School Diploma or equivalent
Understanding and verification of medical insurance
Ability to work independently and with the public in a high-pressure environment
Ability to escort or transport patient by wheelchair when appropriate
Ability to work all shifts as needed
Basic computer skills. Types 25 words per minute with data entry accuracy
Pass criminal background check and accurately process money transactions
Detail oriented with excellent interpersonal communication skills
Medical billing experience and familiarity with basic medical terminology preferred
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
Schedule:
Work setting:
Application Question(s):
Experience:
Work Location: In person
Full Time
$72k-90k (estimate)
10/22/2023
07/02/2024
dukecityprimarycare.com
Los Lunas, NM
<25
The job skills required for Patient Service Coordinator include Customer Service, Data Entry, Primary Care, Patient Registration, Life Insurance, Organizing, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Service Coordinator positions, which can be used as a reference in future career path planning. As a Patient Service Coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Coordinator. You can explore the career advancement for a Patient Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a PATIENT SERVICE COORDINATOR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PATIENT SERVICE COORDINATOR for your reference.
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Career tips from people on PATIENT SERVICE COORDINATOR jobs
Patient services coordinators must be knowledgeable about medical terminology.
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The necessary certifications that Patient Service Coordinators must have to succeed are Certified Billing and Coding Specialist (CBCS) and Certified Medical Administrative Assistant (CMAA).
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Attend trainings such as Certified in Public Health and Certified Coding Specialist.
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