Q CASINO
POSITION DESCRIPTION
COCKTAIL SERVER

BASIC FUNCTION

• Serve or drinks to guests, ensuring guest satisfaction

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Food & Beverage Supervisor

SPECIFIC DUTIES AND RESPONSIBILITIES

• Greet guests
• Take drink orders
• Provide prompt and proper service
• Enter drink orders into POS system
• Service customers with refills
• Responsible for personal money caddy on each shift, must balance out
• Collect money from customers
• Clean coffee station at bar
• Observe alcohol consumption of customers
• Comply with IRGC and Q Casino rules
• Attend staff meetings
• Clean all work areas
• Run Micros reports at end of each shift and balance money
• Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE

• No formal education required
• 6 months prior waitstaff experience preferred

STANDARDS OF PERFORMANCE

• Constantly rotate through section, assisting guests
• Basic knowledge of POS system
• Keep guests satisfied by providing service
• Basic reading and writing skills
• Knowledge of alcoholic items
• Knowledge of drink price list

MENTAL AND PHYSICAL REQUIREMENTS

• Lifting up to 10 lbs.

• Walking for long periods of time

• Standing for long periods of time

• Talking, hearing

WORKING ENVIRONMENT AND CONDITIONS

• Inside work

• Occasional outside work

• Exposure to cigarette smoke

• Exposure to cleaning solutions

• Exposure to loud noises

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:

  • Coffee machine

  • POS