POSITION SUMMARY

The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

* Process all customer orders in a timely and accurate manner.

* Generate all related paperwork and necessary information required for customer

* orders, checking all orders for special requests and shipping paperwork.

* Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.

* Prioritize customer orders according to scheduled pick-up time or pier cutoff.

* Furnish shipping and tracking information as required.

Customer Interfacing Activities

* Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.

* Report customer feedback to management, including any signs of customer dissatisfaction.

Clerical

* Oversee all paperwork associated with orders and maintain the corresponding files.

* Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

* Operate the computer terminal in a proficient manner.

* Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

* Ensure the accuracy of all receiving and shipping documents.

* Gather and maintain all data and records relative to shipping and receiving activities.

* Assist in resolving any discrepancies.

* Collect all documentation for inbound freight and route to the proper record-keeping unit.

* Comply with all DSV Work Instructions.

OTHER DUTIES (Site Specific)

* Other clerical duties, including backup support as assigned.

* Performs other duties as assigned.

* Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

* None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

* Must have a high school diploma or general education degree (GED).

Certificates, Licenses, Registrations or Professional Designations

* None

Other

* Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

* Basic computer skills

* Working knowledge of computerized applications (Microsoft Suites)

Language Skills

* English (reading, writing, verbal)

Mathematical Skills

* Basic level

Other

* Strong attention to detail accuracy and accomplish job task in a timely manner.

* Good verbal and written communication skills.

PREFERRED QUALIFICATIONS

* Previous customer service experience including phone calls, and operating office equipment.

PHYSICAL DEMANDS

Occasionally

* Bending

Frequently

* Walking and Standing

Constantly

* Sitting

Ability to Lift/Carry and Push/Pull

* 11-20 pounds

o Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.