The Senior Quality Manager assists the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse including but not limited to receiving, shipping and other related functions. This includes tracking, investigating and correctingOS&D (over, short, and damaged). The Senior Quality Manager supports multiple sites and coordinates projects among the other quality members in the region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintains QMS documentation such as procedures, work instructions, visuals. Requires making recommendations with regards to procedures, standards to maintain process quality.
• Support all client related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Responsible for managing requirements related to Quality & Training.
• When applicable, create and maintain HACCP program to support Food Safety Policy and Food Defense Plan.
• Ensure region is compliant with applicable GMP standards and FDA regulations.
• Establish and maintain "quality standards" for all critical functions supporting the operations.
• Train site management and employees on the QMS components and requirements.
• Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process.
• Serve as the primary contact for any external or internal audits, with development of any resulting action plans
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
• Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality related processes.
• Conduct and/or participate in all required department quality related meetings.
• Adhere to all company policies and procedures or other communicated rules and/or regulations.
• Sponsor Training Program including coordinating training documentation throughout the region
• Coordinates work and projects among other Quality members in the region
• Perform all duties assigned by the Director of Operations deemed necessary to achieve client satisfaction.

• Must have High School diploma or GED. Bachelor's degree preferred.
• Preferred 5 years' experience in a medium to large warehouse in a management capacity.
• 2 years' experience as a Quality Manager.
• Knowledge of warehouse operations with basic GMP as necessary
• Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF

Language Skills

• English (reading, writing, verbal)
• Spanish speaking skills preferred
• Business communication

Mathematical Skills

• Medium to high skills necessary

Other Skills

• Effective communication skills
• Good supervisory and people skills
• Ability to develop work instructions, procedures, and visual aids to support the operation
• Work overtime as dictated by business whether mandatory or voluntary.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

CORE COMPETENCIES

PHYSICAL DEMANDS

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.