ESSENTIAL DUTIES AND RESPONSIBILITIES

• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals.
• Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise-wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions.
  Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Work closely with Management on important issues and projects.
  Assess and document existing business procedures. Develop recommendations for new methods/procedures, implementation plans, schedules, and written reports for management to evaluate.
• Maintain recordkeeping database and produce reports.
• Review reports and recommend productivity and efficiency improvements.
• Research and analyze other comparable organizations / operation.
• Support Business reviews for strategic client by developing and presenting materials to illustrate
• DSV's performance and value creation.
• Analyze business cases and existing data to identify new cost savings initiatives to develop into case studies for presentation to client.
• Develop client relationship management skills via involvement in implementation support, AQP meetings, Deep Dives, Business Reviews, etc.
• Responsible for the design, development, and implementation of IT solutions across functions.
• Work closely with business leaders and clients to analyze and document client requirements and develop and implement best practice, consistent, standardized IT Solutions.

OTHER DUTIES

• Performs other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• None

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

• Ability to learn new systems and tools quickly.
• MS Office (Access, Excel, pivot tables) expertise

Language Skills

• English (reading, writing, verbal)
• Bilingual is a plus.
• Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others.
• Comfortable communicating with individuals throughout all levels of the organization.
• Demonstrated ability to work in a matrix environment. Must work well across multiple units across the company.

Mathematical Skills

• Ability to handle basic statistical control methods.

Other Skills

• Willingness to take personal responsibility for actions and the delivery of results.
• Ability to adhere to standards.
• Internally motivated and works well under pressure.
• Strong problem solving and decision-making skills.
• Ability to follow proper communication channels to initiate action.
• Ability to effectively manage own time, multi-task, and prioritize for optimal output.
• Continually seeking process improvement and innovation.
• Impeccable attention to detail, passion for processes and systems.
• Excellent analytical skills.
• Ability to implement and validate corrective and preventative actions.
• Willing to ask questions to gain a better understanding of requirements and develop continuous improvement ideas.
• Understanding of the company's business strategy, vision, and operations as well as regional working relationships.
• Ability to gain knowledge and understanding of Client specific strategic objectives

CORE COMPETENCIES

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement