Customer Care Specialist – Day Shift

Waukesha, WI (On Site)

As a Customer Care Specialist, you will be the primary contact to provide order management support for our Taste, Texture and Health customers. This role also develops and delivers customer solutions that support business strategies and meet customer expectations. Our Customer Care team also Interacts with our sales team/sales management on a regular basis and effectively communicate with Account managers, customers, planning and other internal stakeholders as required.

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Responsibilities:

• Provide order management support for Taste, Texture and Health, including order entry, allocation, returns, invoice disputes and credit adjustments utilizing information systems.
• Coordinate order status, availability (pricing, and delivery to customers).
• Proactively communicates supply issues to assigned customers via daily review of open order reports.
• Responsible for setting up and maintaining web accounts in Customer Portal; also responsible for updating and maintaining contact information in SAP, relating to customer and customer/material content.
• Properly acknowledge, record, and follow-up on customer logistics and quality complaints into designated global database.
• Handles inquiries in Webshop mailbox as well as voice mail system of both web and global accounts.

We bring:

• A competitive compensation package, with comprehensive health and welfare benefits
• A place to grow and develop.
• A company that is purpose-led and performance-driven in a corporate culture that values people and planet.
• The opportunity to work on growing brands and build on a strong foundation.
• The chance to make improvements and make an impact on the business.

You bring:

• BA or BS or equivalent experience.
• Experience in conflict management and organizational skills.
• Strong knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) and Internet portals.
• Required knowledge in SAP sales and distribution (SD) module such as: sales order and delivery functions, invoicing, credits/debits and return goods processes.
• Knowledgeable in SAP of production planning (PP), material management (MM), inventory management (IM) and logistics (i.e., freight, batch quantities, pallet quantities, cost savings and sales) and ERP systems that are used with DNP HNH NA processes.
• Strong written and verbal communication skills, interpersonal and negotiation skills required.
• Individual should have initiative, be results and solution provider oriented as well as customer and team focused.
• Travel required as needed

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

About dsm-firmenich:

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.www.dsm-firmenich.com

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