Ready to be the heartbeat of our Body Shop? As the Office Manager, you'll be the key point of contact for our shop accounts. You’ll collaborate with our office personnel to maintain an exceptional customer experience, addressing concerns with a proactive approach. You’ll provide support to estimators and technicians, maintaining an efficient workflow that consistently exceeds customer expectations.
Your commitment to your team will shine through as you coach and provide performance evaluations, ensuring our team maintains and enhances their skills. With a meticulous eye, you’ll also oversee our shop's timekeeping process, ensuring accuracy and prompt resolution of any discrepancies.
Join us at Vico’s Autobody Shop, a DRVN company, where we are about more than just cars. We’ve built a culture founded on honesty and integrity. What sets us apart is not just what we do but how we do it. Our values are the driving force behind our success. When you choose to be a part of a company powered by DRVN, you're becoming a part of a community that commits to excellence for our customers and our team.
Responsibilities:

• Serve as the key point of contact for all shop accounts.
• Collaborate with the office personnel to uphold an exceptional customer experience and promptly address any concerns.
• Provide supervision and work closely with estimators and technicians to maintain an efficient workflow that consistently meets customer needs.
• Lead the hiring of new team members, ensuring optimal staffing to uphold production and quality standards.
• Deliver coaching and conduct performance evaluations to ensure the team maintains and enhances their skills.
• Oversee the shop's timekeeping process, meticulously reviewing timecards for accuracy and promptly addressing any discrepancies.

What we bring to the table:

• A Culture of Honesty and Integrity
• Employee Support from Leadership
• Paid Time Off for Vacation & Holidays
• Health Insurance Benefits
• Employee Perks & Discounts with DRVN Companies

What you bring to the table:

• Customer Care: While you have a lot of responsibilities, you understand the customer experience is at the top of the list. You strive to build lasting relationships with your customers, and you’ll go out of your way to make their experience great.
• Commitment: When you come to work, you always bring a winning attitude. You're willing to do what it takes to succeed, even when things get tough.
• Flexibility: You embrace change with an open mind, adapting seamlessly to shifting priorities in fast-paced environments. You’re willing to grow with the company, not against it.
• Initiative: You show initiative by facing challenges head-on. You’re not afraid to try to solve a problem you’ve never faced before, even if it’s something about yourself that you need to develop.

 

Ready to steer us towards excellence?

Apply now or call 717.993.4513

Related Skills/Experience: Customer Service, Automotive, Vehicle Repair, Automotive Body Shop