** Guest Service Supervisor**

**Job Category****:** Hotel **Requisition Number****:** GUEST04954 Showing 1 location **Job Details**

**Description**

**Responsible for the successful overall coordination and direction of all activities related to the front desk areas of the hotel on assigned shifts; ensuring smooth and efficient operations in accordance with policies, procedures and objectives of guest service.**

Supervises all front desk staff on assigned shift. Supervises additional hotel departments in the absence of department supervisor; valet, gift shop, EVS and housekeeping.

Assists the Senior Hotel Manager in creating, developing and implementing an effective strategy of organization for the front office areas of the hotel, ensuring maximum guest service and satisfaction.

Assists with achieving budgeted revenues and expenses, and maximizes profitability related to guest service.

Assists in the management of the room inventory function, to maintain highest possible room occupancy and average daily rate.

Maintains procedures for handling of financial transactions, security of monies, guest service and emergency problems.

Guides and supports front office (front desk) and guest amenity area employees in daily responsibilities on assigned shift.

Monitors room blocks in the hotel system to ensure they are handled correctly.

Communicates with other departments to ensure proper handling of guests and groups.

**Maintains adequate staffing levels in the front office area by performing any other duties as needed.**

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Thought Provoking****:** Capable of making others think deeply on a subject

**Functional Expert****:** Considered a thought leader on a subject

**Team Player****:** Works well as a member of a group

**Loyal****:** Shows firm and constant support to a cause

**Innovative****:** Consistently introduces new ideas and demonstrates original thinking

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

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**Motivations**

**Preferred**

**Self-Starter****:** Inspired to perform without outside help

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**Entrepreneurial Spirit****:** Inspired to perform well by an ability to drive new ventures within the business

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

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**Education**

**Experience**

**Preferred**

Experience preferred in front desk management, supervisory role or related customer service experience. Knowledge of principles and processes for providing customer service

**Licenses & Certifications**