Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
The Hilton Southlake Town Square is one of Hilton’s most prestigious properties in North America. We have continuously been ranked in the top 10% year after year in Guest Service and Overall Cleanliness. Our 248 room luxury property is located in Southlake, Texas overlooking beautiful Southlake Town Square!
We offer employee discounts at all Hilton Hotels, Employee of the Quarter program, free meals, Team Celebration each quarter and a fun environment to work in!
JOB SUMMARY
Providing guests with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Maintains regular and punctual attendance.

KNOWLEDGE, SKILLS & ABILITIES

• No previous experience required.
• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.
• Excellent communication and customer service skills.

PHYSICAL DEMANDS

• Position requires standing and walking for long periods of time and performing physical duties including lifting.
• Occasional twisting, bending, stooping and reaching.
• Frequent talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.