SUMMARY OF POSITION:

The primary role of the Warranty Manager is to manage quality control and warranty department to ensure the company’s quality standards and customer satisfaction is being met or exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives calls and review correspondence from homeowners.
• Schedules appointments with homeowners.
• Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
• Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
• Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
• Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
• Verifies completion of subcontractor workmanship and communications completion to office staff.
• Authorizes billing requests after reviewing submitted charges for accuracy.
• Performs other duties as assigned by Manager.

EXPERIENCE, SKILLS, KNOWLEDGE

• Exceptional communication skills – both written and verbal
• Comfortable presenting ideas and solutions to leadership and key business partners
• Strong attention to detail
• Strong organizational skills and time management skills
• Ability to establish and maintain strong relationships
• Proficient in MS Excel, PowerPoint, and Word

WORK ENVIRONMENT:

• The work environment is representative of an office/field setting
• The noise level in the work environment is usually quiet to moderate
• Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their 

hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.

In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer