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DraftKings at Casino Queen
East Saint Louis, IL | Full Time
$17k-22k (estimate)
0 Months Ago
Cocktail Server
DraftKings at Casino Queen East Saint Louis, IL
$17k-22k (estimate)
Full Time 0 Months Ago
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DraftKings at Casino Queen is Hiring a Cocktail Server Near East Saint Louis, IL

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
  • Top industry pay
  • Tuition Reimbursement
  • 401k with company match
  • Comprehensive health packages, including a free option for Full-time Team Members
  • Paid Time Off
  • Shift Differential offered starting from 10pm to 6am
COCKTAIL SERVER
The DKCQ Cocktail Servers are responsible for providing exceptional customer service to both our internal and external guests. A smile, kindness, courtesy, and industry knowledge are all prerequisites for the job. Preparing and serving drinks and managing a clean and organized workstation are the daily responsibilities of this position. Customer service, salesmanship, timeliness, and being a team player are the values that make our cocktail servers and the property successful. Responsible for performing all duties according to Draft Kings at Casino Queen policies, procedures, Internal Controls, IGB guidelines, and state of Illinois alcohol laws.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
  • Participate regularly in departmental and company meetings.
  • Smiles, provides exceptional customer service and always treats guests and coworkers with respect.
  • Prepares alcoholic and non-alcoholic drinks to specifications and serves them in an orderly and timely fashion.
  • Ensure the guest is 21 or older before serving alcoholic beverages by accurately checking the guest ID.
  • Knowledgeable in the products the company serves.
  • Properly operates the point of sales system, accounts for all service items, and keeps a balanced bank.
  • Understanding salesmanship and customer service is what makes this position successful for the company and the team members.
  • Ability to uphold great communication with guests, build rapport, and engage in friendly conversations.
  • Sets and keeps workstations and casino floor areas properly stocked, clean, safe, and organized.
  • Serves drinks, greets guests, busses and runs drinks, does side work, plus any other normal functions required to service our guests under normal operating conditions.
  • Communicates all guest service opportunities and product shortages or issues to management.
  • Knows and complies with all rules, regulations, and policies of the food and beverage department.
  • Follows the company’s attendance policy as well as other rules and regulations outlined in the handbook.
  • Able to satisfactorily complete assignable work tasks requested by the departmental leaders.
  • Must abide by all state and local liquor laws.
  • Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
  • Ensure customer service standards are met and retained.
  • Other duties as assigned.
QUALIFICATIONS
  • 1 year of Cocktail Server experience in a fast-paced environment, is required.
  • Food Handler Certification is required.
  • High School Diploma/GED, required.
  • Must be 21 years of age or older.
  • Must have basic mathematical skills.
  • Hep A vaccination on, or before, the first day of work
  • Must be able to work Weekends, Nights and Holidays
  • Able to effectively communicate in English via verbal and written.
  • Must be able to obtain and maintain an Illinois Gaming License
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Job Summary

JOB TYPE

Full Time

SALARY

$17k-22k (estimate)

POST DATE

05/15/2023

EXPIRATION DATE

05/22/2024

WEBSITE

draftkingsatcasinoqueen.com

HEADQUARTERS

IL

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