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Manager, Social Media
$93k-120k (estimate)
Full Time | Sports & Recreation 4 Months Ago
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Dr. Phillips Center for the Performing Arts is Hiring a Manager, Social Media Near Orlando, FL

POSITION SUMMARY
The Manager, Social Media plays a meaningful role in leading the social media planning and execution for the Dr. Phillips Center. The goal for this position is to expand brand awareness and reach across multiple channels that engage and inspire diverse audiences. Responsibilities include managing all organic social media and reputation management channels (Facebook, LinkedIn, Instagram & X) on a day-to-day basis, ensuring communication, content creation and curation, community engagement, monitoring and reporting, and efficiency is used to guarantee initiatives run smoothly and achieve project objectives. The manager is responsible for all organic social media and reputation management channels on a day-to-day basis, ensuring communication and initiatives run smoothly and achieves project objectives.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
  • Content Creation and Curation: Write, edit, and publish engaging social post copy that aligns brand voice and nomenclature guidelines while ensuring content is approved by key stakeholders. Collaborate with others on brand, content ideas and campaigns.
  • Develop and manage social media content calendar to reach goals and objectives across Facebook, Instagram, Twitter, and LinkedIn via Sprout Social.
  • Build long social media strategy that includes launching TikTok, utilizing analytics to leverage audiences by channel, creating brand voice guidelines by channel and updating social media company guidelines.
  • Community Engagement: Engage and manage communities across all social media platforms daily. Use social listening tools to monitor relevant conversation and engage with guests to enhance brand reputation and build relationships.
  • Manage activation of influencer marketing outreach and engagement, which includes a media influencer program. day-to-day community management across all social media platforms. Monitor relevant conversations and engage with guests to enhance brand reputation and build relationships.
  • Monitoring and Reporting: Oversee social media ratings; monitors and reviews website posts, comments, and feedback daily, including weekends and after-hours as needed. Analyze ongoing performance for all social media channels and provide analytics and insights. Share information learned and provide recommendations where needed. Adjusts strategies to improve engagement.
  • Research new and innovative social media tactics and platforms to stay relevant.
  • Leverage social listening tools and audience research to influence strategy.
  • Work with Digital Marketing team for reporting as needed to ensure social media strategy is aligned with all digital channels.
  • Efficiency: Ensure social media calendar is up-to-date and posts are published on time.
  • Partner with key stakeholders in corporate communications, community engagement, sponsorship, events, development, people & culture, and education team to highlight key moments to meet their departmental goals.
  • Follow and support all operational policies and procedures. Assimilate into the arts center culture through understanding, supporting, and demonstrating the core values.
  • Maintain a professional and friendly relationship with other departments, colleagues, and partners.
  • Able to remain calm under pressure. Ability to work effectively with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. Always maintain Dr. Phillips Center standards of customer service.
  • Able to effectively communicate in English in both written and oral forms.
  • Other duties as assigned.
KNOWLEDGE AND EXPERIENCE
  • Bachelor’s degree in Marketing, Advertising, Communications, or related field.
  • A minimum of two years’ experience working and managing social media for business (not-for-profit or for-profit). Prefer candidates with experience and a passion for live entertainment.
  • Knowledge of content publishing platforms, including native social media publishing and third-party tools like Sprout Social.
  • Experience producing digital content and engaging audiences across the digital space, managing social media and influencer campaigns.
  • Knowledgeable of social media KPIs, analytics and insights.
  • Exceptional writing skills with a keen eye for grammar and the ability to maintain brand voice.
  • Visual storytelling experience (photo, video) preferred.
  • Strong organizational, written communication and interpersonal skills required.
  • Proficiency with Microsoft Office suite (Word, Excel, and PowerPoint) is required.
  • Solid work ethic and positive attitude while working under tight deadlines.
SPECIAL CONDITIONS OF EMPLOYMENT
  • This position requires the ability to work a variable schedule, including evenings, weekends and holidays to meet operational needs.
Dr. Phillips Center participates in an employment electronic eligibility verification program through E-Verify.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Sports & Recreation

SALARY

$93k-120k (estimate)

POST DATE

02/23/2024

EXPIRATION DATE

05/25/2024

WEBSITE

drphillipscenter.org

HEADQUARTERS

ORLANDO, FL

SIZE

<25

FOUNDED

2003

CEO

KATHERINE RAMSBERGER

REVENUE

$5M - $10M

INDUSTRY

Sports & Recreation

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About Dr. Phillips Center for the Performing Arts

Dr. Phillips Center for the Performing Arts is located in the heart of Downtown Orlando, Florida. Including two performance theaters, outdoor plaza, and educational programs, we are a non-profit championing Arts For Every Life. From ballet to Broadway, comedy to popular music shows, youre always in for an amazing experience here at the arts center. There are more opportunities than ever to get engaged with and experience the Dr. Phillips Center. Show performances/group tickets Booking seats for shows and performances are great for student groups and field trips, team building and corporate ou...tings. Benefits include one-on-one guest service and savings for groups on select shows. Premium Hospitality Delight and entertain your clients, team and very important guests in our Tupperware Hospitality Suite. Membership comes with a concierge, your choice of a flexible ticket bank, complimentary light bites, beverages valet and more perks! Sponsorships Create more fans for brands with the arts centers 650,000+ annual guests, through custom sponsorship packages. Donors Your direct financial contribution ensures our vision of Arts For Every Life continues on in Central Florida. Name A Seat Create a lasting legacy at the arts center with a name plaque on a theater seat you choose. Events From corporate retreats, to industry conventions and luncheons, glamorous weddings and other celebrations, the arts center is a go-to location for events large and small. More
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