15 Box Office Supervisor Jobs in Orlando, FL
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Dr. Phillips Center for the Performing Arts is Hiring a Box Office Supervisor Near Orlando, FL
The Supervisor, Box Office will lead the daily operation of a customer-focused, high-volume Box Office team that emphasizes customer service and operates in a financially sound manner to meet the needs of the Dr. Phillips Center for the Performing Arts, its presenters, and guests.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Lead the day to day Box Office activity, to include oversight of the Box Office Ticket Agents. Direct colleagues on their work assignments. Assist in direction, communication and reporting with call center vendor.
- Interview, select, train, schedule, supervise, counsel and evaluate performance of team (Lead(s) and Box Office Agents) for the efficient operation of the department.
- Setup and breakdown of box office areas on the night of a show or performance. Assist with Will Call and troubleshoot any ticketing issues to effectively resolve guest concerns.
- Remains knowledgeable on Programming schedule and ticket sales plan. Provide clear and timely communication to Box Office Ticket Agents regarding performance promotions, discounts, on-sales, and performance calendar.
- Support group sales efforts through order placement, processing and fulfillment.
- Proactively assist customers and associated staff with first call/contact resolution with customer service issues and inquiries in a professional and timely manner.
- Verify subscription season and individual events in ticketing system for accuracy and quality assurance.
- Daily financial reconciliation and weekly vault reconciliation. To include: counting cash banks and verifying credit card sales. Reports all inaccuracies to managers and Finance immediately. Takes corrective action with direct reports when necessary.
- Assist in the organization, mailing, and fulfillment of single ticket orders.
- Assist in the maintenance of database information in accordance with established practices and protocol.
- Maintain a professional and friendly relationship with other departments, colleagues and partners.
- Follow and support all operational policies and procedures. Assimilate into the arts center culture through understanding, supporting and demonstrating the core values.
- Ability to deal effectively with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. Able to remain calm under pressure. Maintain Dr. Phillips Center standards of customer service at all times.
- Other duties as assigned.
- At least two years of experience in a Box Office environment working with computerized ticketing software. Knowledgeable in all aspects of the Box Office Ticket Agent role and the ability to work in that capacity as needed.
- At least 6 months of supervisory experience.
- Proficient in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
- Previous experience handling cash and credit cards responsibly and accurately. Follows all PCI procedures to safeguard client data. Must be able to complete moderately complex mathematical calculations.
- Ability to comprehend complex situations and identify successful resolutions. Strong ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment.
- Excellent verbal and written communication skills; knowledge of a second language is a plus.
- Prior Performing Arts Front of House experience or other related theatrical-based experience is a plus, as well as an interest and passion for the performing arts.
- Highly enthusiastic, positive-minded, customer focused, service and detail oriented. Strong organizational skills with the ability to multi-task to meet time-sensitive deadlines.
- This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs.
Job Summary
Full Time
Sports & Recreation
$36k-47k (estimate)
05/12/2024
05/14/2024
drphillipscenter.org
ORLANDO, FL
<25
2003
KATHERINE RAMSBERGER
$5M - $10M
Sports & Recreation
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About Dr. Phillips Center for the Performing Arts
Dr. Phillips Center for the Performing Arts is located in the heart of Downtown Orlando, Florida. Including two performance theaters, outdoor plaza, and educational programs, we are a non-profit championing Arts For Every Life. From ballet to Broadway, comedy to popular music shows, youre always in for an amazing experience here at the arts center. There are more opportunities than ever to get engaged with and experience the Dr. Phillips Center. Show performances/group tickets Booking seats for shows and performances are great for student groups and field trips, team building and corporate ou...tings. Benefits include one-on-one guest service and savings for groups on select shows. Premium Hospitality Delight and entertain your clients, team and very important guests in our Tupperware Hospitality Suite. Membership comes with a concierge, your choice of a flexible ticket bank, complimentary light bites, beverages valet and more perks! Sponsorships Create more fans for brands with the arts centers 650,000+ annual guests, through custom sponsorship packages. Donors Your direct financial contribution ensures our vision of Arts For Every Life continues on in Central Florida. Name A Seat Create a lasting legacy at the arts center with a name plaque on a theater seat you choose. Events From corporate retreats, to industry conventions and luncheons, glamorous weddings and other celebrations, the arts center is a go-to location for events large and small.
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The job skills required for Box Office Supervisor include Customer Service, Cash Handling, Credit Card, Promotion, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Box Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Box Office Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Box Office Supervisor positions, which can be used as a reference in future career path planning. As a Box Office Supervisor, it can be promoted into senior positions as a Bingo Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Box Office Supervisor. You can explore the career advancement for a Box Office Supervisor below and select your interested title to get hiring information.
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