JOIN OUR FRONT OFFICE TEAM - *PLEASE READ BEFORE APPLYING*

Seeking a dependable, detail-orientated, self-motivated, kind and compassionate team member with *scheduling and insurance experience* (dental field highly recommended)! Dr. John L. Gravitte and Associates are patient-focused and locally-owned; committed to providing the best patient experience and changing the perception of what it means to "go to the dentist". Our front office team is entrusted with being the first impression to our practice and work directly with patients, whether over the phone or in person. Our ideal candidate is a natural 'people person' whose goal is to build relationships, soothe anxiety and genuinely enjoys helping patients.

The candidate must be punctual, reliable and have quality references who will highly recommend them. Competency in Microsoft Office required and Eaglesoft Patient Software preferred!

We are willing to train the right candidate who possesses the positive attitude and professional demeanor required for this position! We provide multiple training methods to best suite your style of learning. If you seek excellence in all you do and believe in 'doing it right or don't do it at all', you may be the right candidate for this position!

MORE ABOUT US

We are non-corporate, non-DSO, non-Medicaid/Medicare, fee for service practice. We are locally-owned and are committed to giving back to our local community in many ways! We have a wonderful work environment with caring and team-orientated individuals who each possess their own strengths and skill.

Development of our team includes opportunities for continuing education, on-the-job training and we encourage innovation in the workplace. The ideal candidate will thrive in this role, taking advantage of the opportunities to learn our systems for effective communication and patient care. A quick-learner who understands and follows supervisory direction, learns task objectives easily and asks questions-these are all important qualities for our ideal candidate!

Compensation is generous, as are the benefits and “perks” of this position. If you enjoy working with others and thrive when working independently and in a team setting, you will love this position!

If you or someone you know is interested in becoming part of a highly motivated, energetic team, contact us immediately to secure an interview.

REQUIRED QUALITIES

· Possess a positive demeanor and enjoy smiling while working (YES! This is possible when you enjoy what you do!) EVEN under deadlines and time constraints

· Enjoy speaking/interacting with people from different backgrounds in a relatable, genuine and engaging manner

· Punctual, dependable and reliable with a committed work ethic & a love of learning

· Excellent written and verbal communication skills

· Must be trustworthy and honest with impeccable follow-through

· Comply with & maintain HIPAA and Office Policies at all times

· Handle financial transactions with accuracy

· Possess a strong competency with MS Office software (Word, Excel, Outlook)

· Able to apply strategic reasoning, troubleshooting and problem-solving techniques

· Demonstrate telephone etiquette and comply with phone answering/ appointment scheduling expectations

DESIRED EXPERIENCE & QUALIFICATIONS

Previous Dental Office (Medical considered) Experience · Eaglesoft Patient Software

Dental Insurance Knowledge · Financial Aptitude · Goal-Orientated

Manage & Complete Tasks in Time Given · Appointment Scheduling

Scheduling Management · Obtaining Insurance Benefits for Patients

· Confidence to handle face-to-face interactions/complaints/questions/feedback with composure

· Adherence to brand standards and professional appearance (clinical guidelines in adherence with OSHA protocols)

· Ability to multi-task while ensuring accuracy and attention to detail – this requires organization & maintaining accurate record-keeping and is an important component to this (and ANY) position.

MORE ABOUT THIS OPPORTUNITY - FRONT OFFICE – FULL TIME

The associate will greet patients, check them into the EagleSoft Dental Software, provide New Patient Experience tours and prepare gift bags, process credit card, check and cash payments and ensure payments are accurately recorded into the patient’s records. Monitors patient accounts using PMS. Communicates with patients using various methods and platforms. Compile end of day/end of month financial reports and submit to the Office Manager and Practice Owner for review.

They will serve as the key point of contact for all patient communications and will schedule all patient appointments and ensure all information is entered correctly into the Dental Software. Liaison with insurance carriers to validate benefits and electronically submit/prepare insurance claims.

Summary of Benefits Package & Perks (Not an inclusive list):

• Medical Insurance
• Family Dental benefits
• 401(k) and profit sharing
• Updated competitive compensation
• Bonus Incentives – Overall Team & Individual
• Specialized training events and conferences (locally and nationally)
• EXCLUSIVELY FOR EMPLOYEES
• Family-focused employee recreational area
• Onsite laundry & private breakroom facilities
• Onsite workout/health facility
• Year-long employee appreciation & random FUN contests & events!
• Belong to something “more” with meaningful & impactful community giveback events sponsored/created by the company

And much, much more!

Our Dentistry with Heart family-focused practice enjoys a great team environment! Our team works diligently to continually improve our patient experience within our state-of-the-art practice! Providing exceptional patient care in a motivating and professional work environment allows our team to enjoy and thrive in their profession!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus opportunities

Work Location: In person