Description

Reports To: Director of F & B and/or F & B Manager

Supervises: Greeter/Seater/Cashier, Server, Busser/Utility, Room Service Server, Runner, Bartender

Job Purpose: To supervise and coordinate activities of F & B outlet and staff to provide fast and courteous service to guests.

Job Responsibilities:

1. Schedules dining reservations and arranges parties or special services for guests.
2. Greets guests, escorts them to tables, and provides menus.
3. Adjusts complaints of guests.
4. Assigns work tasks and coordinates activities of outlet staff to ensure prompt and courteous service to guests.
5. Inspects outlet serving stations for neatness and cleanliness, and requisitions table linens and other outlet supplies for tables and serving stations.
6. May interview, outlet candidates, train outlet staff, schedule work hours and keep time records of outlet workers.
7. May assist in planning menus, prepare beverages and expedite food orders.
8. May collect payment from guests and total receipts at end of shift to verify sales and clear cash register.
9. Rewards associates who use their empowerment to meet or exceed guest expectations.
10. Other duties as assigned.

Job Skills:

1.  Speak clearly.
2.  Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
3.  Perform a variety of activities, changing activities often and sometimes without notice.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Requirements

Job Qualifications:  

Education: HS Diploma or equivalent

Experience: One year experience as cashier, two years experience as a server, and one year in direct sales or the 

retail trade; OR, an equivalent combination of experience.

Licenses/Certifications: TIPS Certification and Food Safety Certification

Physical Requirements and working conditions:

Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.