Reports To: Front Office/Operations Manager

Supervises: N/A

Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.

Job Responsibilities:

• Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
• Verify the status of all wake-up call requests and ensure they are properly handled.
• Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
• Prepare the front office for the ‘AM’ shift and reset day’s business.
• Act as a Guest Service representative and manager on duty during the night time hours.
• Act as PBX operator during the audit shift.
• Attend and actively participate in all front office meetings.
• Participate in all training and cross training programs.
• Take the initiative to greet guests in a friendly and warm manner.
• Other duties as assigned.

Job Skills:

• Understand and use math concepts in order to design a financial or economic system.
• Work math problems quickly and accurately.
• Understand and use computers and related equipment.
• Speak and write clearly to report financial information

Education

• HS Diploma or equivalent

Experience

• Previous guest service or front desk hospitality experience preferred.