JOB DESCRIPTION

We are looking for an experienced retail assistant manager with a demonstrated track record in developing their business and people, building clientele and achieving targets. Working at our LA boutique, you will possess an entrepreneurial spirit, be self-motivated, with proven operational skills, people management qualities and professionalism.

Within this role you will assist the Spa & Boutique manager to maximize results and achieve KPI’s, delivering the highest level of service to clients and ensuring overall success of the business. If you have a genuine love for luxury skincare and are interested in an exciting and challenging position with a fast -growing luxury skincare company, this job is perfect for you! 

ROLE & RESPONSIBILITIES

• Assist the Spa & Boutique Manager with all aspects of business operations including for example sales, service, and team management.
• Achieve sales goals and KPI’s; and seek out opportunities to achieve targets
• Make a positive personal contribution to the sales targets of the store and promote and support all selling activities.
• Assist with managing resources and prioritize responsibilities to ensure that customer service takes priority at all times. Exemplify excellency and provide a high standard in customer service.
• Use “clientelling” to build credible and authentic relationships with clients to drive repeat business.
• Establish and maintain strong relationships, internally and externally.
• Conduct consultations for walk-in Dr. Barbara Sturm customers (including high profile customers).
• Support special (in-store) events that align with Dr Barbara Sturm brand and maximize brand awareness.
• Train and motivate the team, and provide regular feedback.
• Assist with open/close operations, housekeeping and maintenance.
• Maintain consistent visual merchandising, reflecting visual guidelines and priorities; and uphold excellent housekeeping standards.
• Inventory - assist with the management of stock/inventory controls, delivery, replenishments, and shrinkage level below target.
• Act as a brand ambassador and demonstrate brand values.

PERSONAL PROFILE

• Required experienced retail Assistant Manager/Store Manager/Spa Manager within the beauty space
• Solid operational skills with commercial acumen
• Knowledge of beauty products and/or cross-selling and sales expertise
• Outstanding customer service skills
• Excellent people skills
• Hands on approach
• Excellent communication, organization, decision making and time management skills
• Multi-tasker and ability to balance priorities and maintain focus on achieving goals
• Ability to analyze evaluate and problem solve
• Attention to detail
• Work well with within a team
• Ability to work flexible hours including early and late shifts, weekends & holidays
• Enjoy working in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability