Seeking a Workstation Support Analyst for an opportunity in Florence, SC. Candidates must be eligible to earn a low-level US security clearance.

Summary:

• The Workstation Support Analyst will be building, backing up data, installing software, and deploying new workstations to users in our environment.

Top skills:

• Microsoft Teams, Office, and Windows

Required certifications:

• CompTIA A Certification is highly preferred.

Minimum required work experience:

• 2 years of technical operations support experience.

Job/class description:

• Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
• Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT user’s workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• Tests, troubleshoots, maintains, modifies, validates, and documents application packages.
• Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• May perform administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items.
• Keeps apprised of new technologies related to workstation support procedures.

Required knowledge, skills, and abilities:

• Desktop PC support
• Customer service and communication are needed in this role since the team works directly with helping users remain productive.
• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
• Able to provide on-the-spot training to users. Understands operating systems imaging concepts.
• Able to make recommendations on selection of hardware and software products to address business requirements.
• Familiarity with computer and workstation equipment.
• Preferred: Able to assist in the support and maintenance of the overall infrastructure.

Work environment:

• The client has a sub team of 20 members of the greater team of 70 for all of Workstation Support.
• The client has many tenured techs, some with over 20 years at the company, and that shows people who work for this client enjoy the company environment, and the work they do.
• The team works well together and is focused on their customers.
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

Required education/equivalencies:

• Associate’s degree in Computer Science, IT, or other job-related degree;
• OR, 2 years job-related work experience (total 4 years without a degree)

Job Type: Contract

Salary: $22.00 - $25.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Experience:

• Desktop support: 2 years (Required)

Work Location: In person