Doyle Security Services is currently recruiting a Security Operations Manager. In this role you will, at the direction of the District Manager, lead the operations of a multi-function team based at the clients Global Security Operations Center (GSOC).
The Security Operations Manager will be responsible for assessing domestic and international risk and providing duty of care support for the firm's travelers and operations. The Security Operations Manager is responsible for the effective management of global security operations. Specific duties may vary, but the Security Operations Manager will be responsible for reporting and conducting routine audits of the GSOC, its personnel, systems, and procedures, as well as ensure the effective and timely response to alarms, calls of distress, incidents, and notification of major incidents to senior management.
Schedules: Flexible to Oversee All Shifts
Some of your key responsibilities include:
GSOC development and Operations
Provide 24x7 supervision of the GSOC, security operation's along with staff, operators, and analysts.
Establish and maintain Operational SOP's in support of the GSOC and the broader global security team.
Establish and maintain training plans and conduct quarterly training of the GSOC staff; establish a development program to foster professional advancement of the GSOC staff.
Ensure serviceability and accountability of all GSOC equipment and software.
Continue to develop the access control systems, CCTV operation and support the maintenance of electronic security systems.
Developing the teams computer skills, including proficiency in the use of the internet, open-source searches, human intelligence gathering, email, word processing, database programs and specialized software systems.
Incident management and appropriate escalation of incidents to senior leadership.
Responsible for maintaining specific awareness of domestic and international risks.
Selection and management of contracted staff, providing leadership and guidance, critically reviewing work product and invoices submitted.
Create and manage work scheduling of contractors to ensure appropriate coverage.
Investigations and Reporting
Conduct critical research related to global events that could potentially impact the firm.
Create specialized reports and develop a metrics program
Develop a process to audit physical access control systems (PACS).
Desired Qualifications:
Education level and/or relevant experience(s)
BA/BS Degree in an area of study relevant to the position or equivalent experience.
Five years of operational security experience in corporate environment with multi-facility operations.
Prior operations center experience in Security.
Ability to conduct training in all areas associated with a GSOC and Crisis Management.
Minimum four years supervisory experience.
Knowledge and skills (general and technical)
Strong written and verbal communication skills, including the ability to gather and critically evaluate information and prepare written documents that clearly and concisely identify the issues presented and their proposed resolution.
Proficient in MS Office applications, such as Word, Excel, Sheets and PowerPoint.
Strong business acumen and vendor management experience.
Excellent organizational, collaboration and interpersonal skills.
Strong reasoning competence to investigate, analyze and draw appropriate conclusions.
Ability or aptitude to learn to operate C-Cure 9000 Access Control System, Bytes Ticketing system through ServiceNow, Victor for CCTV monitoring
EOE/Minorities/Females/Vet/Disability Doyle Security Services is an Equal Opportunity Employer committed to hiring a diverse workforce.