Job Description

Administration
The Junior System Engineer is responsible for the administration of all Doxim servers and services. The Junior System Engineer will be part of a team of technicians that shares the same responsibility.

This includes:
● Installing applications and operating systems.
● Maintaining and updating applications and operating systems.
● Monitoring all services and servers.
● Maintaining and monitoring the current network.
● Installing and third level support of Applications and services related to Doxim Striata solutions.
● Provide technical support for team members.
● Construct and maintain all required consulting documentation.
● Provide a clear consulting communication channel.
● Ensure all knowledge gained is documented and added to the knowledge base.
● Management of appropriate processes maintaining and supporting the above mentioned.
● Consulting on the installation of the application, upgrades and patches.
● Raising all new software bugs with Devco. This includes gathering all required information and applying the fixes to the appropriate platform.
● Analysis of all system related issues and appropriately communicate the results.
Deliverability
The Junior System Engineer will assist in annual and weekly deliverability projects and goals. He or she will report directly to the Head of Department on all related tasks and issues. The scope of deliverability will include all environments and selected Client deployments.
Domain Unblocking
The employee is responsible for constant monitoring of the delivery reports of major outbound email campaigns for domains that are blocking our servers, as well as liaison with the domain owners and postmasters and follow through until the block is removed
On-call Shift Duties
Junior System Engineer is required to be on standby on nights and weekends as stipulated by the support Manager. Shifts are scheduled according to a roster, and when on call, the system administrator is expected to answer support calls and manage customer support requirements.
Problem Logging
Junior System Engineer is responsible for logging all problems and changes into the Internal Query Tracking system and responding to emails via the system.
Problem Resolution
Junior System Engineer is responsible for resolving problems and escalating to the correct technical resources if he /she cannot resolve the problem. Problems need to be resolved according to the Service Level Agreement held with each client.
Incident Management Detection
Junior System Engineer is responsible for monitoring system up time and morning infrastructure checks during his on call shifts.
Incident Management Notifications
Junior System Engineer will assist in notifying clients in the correct manner & time of any incident detected that impacts on the client’s business.
Incident Management Reports
Junior System Engineer is responsible for creating, distributing and presenting incident reports to a predefined list of clients during his on-call shifts.
Documentation
Junior System Engineer is responsible for creating and maintaining documentation related to the support process, training and user manuals.
Trend Reports
Junior System Engineer is responsible for generating trend reports on delivery.
Security
A Junior System Engineer is required to ensure that all systems comply with the company Security Policies. Risks need to be identified and communicated to management regularly.
License compliance
A Junior system Engineer is responsible for making sure the company is correctly licensed for all software and performs regular Hardware and Software Audits.
Feedback and Reporting
A Junior System Engineer is responsible for giving accurate feedback to management. This can be done verbally or making use of a weekly status report that includes the following topics:
● Incidents
● Downtime
● Trends
● Types of queries
● Training
● Other

Required skills, experience and qualifications:

● Relevant IT qualification (NQF level 5 or 6)

● 1-2 years’ relevant working experience on Linux systems administration
● Working experience in network, DNS, VPN and DHCP administration
● Excellent verbal and written communications skills
● Excellent listening skills
● Excellent planning and organising skills
● Excellent time management skills
● Excellent client service skills
● Fully proficient within a Linux environment
● Proficient on Virtualization Cloud Services

● Apache & IIS experience
● Added advantage:
○ Experience in Network & Security Administration
○ Control Versioning Software
○ DevOps skills
Personal attributes:
A highly motivated individual who is willing to learn and implement new and exciting things.
A broad technical background and love of technology, from hardware to server maintenance and basic development skills. Energetic, creative and lateral thinking process to able to troubleshoot issues.
● Fluent English speaker
● Is proactive and service driven
● Capable of working remotely
● Able to work independently
● Maintain standards of conduct
● Honest, reliable & confidential
● Respectful & flexible
● Possess cultural & political awareness and sensitivity
● Demonstrate sound work ethics
● Pro-active with a strong sense of urgency
● Great at teamwork
● Values constructive feedback