We are a group of passionate people committed to helping to transform Downtown Las Vegas into the most community-focused large city in the world. We are doing that by inspiring and empowering people to follow their passions to create a vibrant, connected urban core. 

About the Oasis at Gold Spike:

The Oasis is an Adults Only Boutique Hotel with 130 individually designed and remodeled rooms.

• Full Time employees can sign up for medical, dental, vision, life, & disability benefits in 30 days of employment. 401K enrollment after 6 months of employment. 

Essential Duties and Responsibilities:

• Welcome guests to property and provide exceptional level of customer service to guests
• Check guests in and out of the property quickly and accurately 
• Reconcile guest’s accounts/bills and collect correct method of payments accurately 
• Answer basic property and DTLV questions and provide information to guests
• Respond to guest requests, complaints, and concerns
• Keep front desk area always stocked with supplies
• Adhere to all state, federal laws, and company policies
• Perform other job-related duties as assigned 

Qualifications:

• Ability to obtain TAM card
• Ability to upsell products to guests
• Outstanding communication and active listening skills
• Highly responsible and dependable
• Ability to prioritize projects in a fast paced and dynamic working environment
• Ability to work flexible hours, including nights, holidays, and weekends
• Provide excellent guest service in a dynamic food & beverage setting
• Collaborator with strong guest service experience
• Working knowledge of property management systems

Education/Experience:

• High school diploma required
• Two (2) years’ experience in hospitality, preferably in a guest relations role

Personal Character:

• Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals for the organization
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Lead: Positively influence others to achieve results that are in the best interest of the organization
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, date information and activities
• Plan: Determine strategies to move the organization forward, set goals, create, and implement actions plans and evaluate the process and results
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.