15 Customer care specialist Jobs in Jackson, MS
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Downtown Jackson Partners is Hiring a Customer care specialist Near Jackson, MS
Location Jackson, MS USA CUSTOMER CARE SPECIALIST II About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.
Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.
lumen.com, LinkedIn : / lumentechnologies, Twitter : @lumentechco, Facebook : / lumentechnologies, Instagram : @lumentechnologies and YouTube : / lumentechnologies.
The Role
Provide general written / verbal customer support for internal and external Lumen customers with single contact resolution.
The Main Responsibilities
Address internal and external customer's basic to more complex questions such as billing inquires, order status, and validate sercices and dependencies of order requests
Collaborate with key stakeholders such as Order Entry, CCMs, Account Team, Billing and Provisioning to provide best customer expierence
Utilize current systems to properly authenticate customer
Solve complex customer issues by using provided systems and resources
Provide technical support and navigation assistance of Lumen's customer portal
Validate customer request type to create Move Add Change order requests for customer
And other duties as assigned
Identify system inconsistencies and make recommendation on fixes or improvements
Behavioral & Technical :
Provide best in class customer experience utilizing strong written and verbal communication skills focused on resolving the customer's concern at 1st point of contact
Identify and document root cause of customer's issue using active listening and strategic questions
Provide recommendations related to process improvement or opportunities
Subject matter expert to peers
Ability to interact professionally with peer departments and leverage them to improve customer experience
What We Look For in a Candidate
Qualifications :
1 to 3 years of contact center expierence
Strong computer skills with MS Office experience and the ability to navigate multiple systems at once
Strong written / verbal communication experience
Strong Customer Service skills
Preferred Qualifications :
Knowledge of telecommunications / technology industry
What to Expect Next
Requisition # : 280700
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min : 33300
33300
Salary Max : 74400
74400
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.
Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.
To learn more about our bonus structure, you can view additional information here. (https : / / jobs.lumen.com / global / en / compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
You can learn more by clicking here. (https : / / centurylinkbenefits.com)
Note : For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range
Salary Min : 33300
33300
Salary Max : 74400
74400
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified.
To learn more, you are welcome to discuss with us as you move through the selection process. *Job #NLX204047271*
Learn more at
Last updated : 2024-05-14
Job Summary
Full Time
$44k-57k (estimate)
05/18/2024
05/23/2024
The job skills required for Customer care specialist include Customer Service, Billing, Customer Support, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care specialist positions, which can be used as a reference in future career path planning. As a Customer care specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care specialist. You can explore the career advancement for a Customer care specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
Similar Jobs
Popular Articles
