Seeking Medical Receptionist!

OVERVIEW: We are seeking a new team member that will interface with clients through greeting, scheduling, processing payment, and maintaining work area by performing the job duties relating to management of our practice. We are seeking someone who can make clients feel welcome and safe when they enter our office as well as represent our core values. We value “down to earth” personalities who thrive in structured environments utilizing teamwork and creative problem solving. We have a fun and energetic environment. Our office is quickly growing, so our front desk is fairly steady. You will be the authority at the front desk, and will occasionally need to hold both clients and staff accountable, so confidence is a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet clients immediately when they arrive.
• Promptly notify clinicians that client has arrived.
• Handles incoming calls, takes messages, retrieves text messages and responds to these promptly.
• Screen new clients for scheduling.
• Manage clients’ appointment.
• Manage DTES clinician schedules.
• Confirm amount due and collect payment at each session.
• Ensure proper credits/payments are maintained on patient accounts.
• Support practice cleanliness through weekly office cleaning, or more as determined.
• Maintain and make certain that all client forms are completed in a timely manner in preparation for new intakes. If necessary, patiently explain paperwork to new clients.
• Manage administrative element of client charts including records requests, updated patient information, updated consents, and other documentation as needed.
• Manage practice email and fax
• Support collections process with clients
• Assist Clinicians in some case management needs

YOU’RE A GOOD FIT FOR THIS POSITION IF…

• People have said you are a quick learner
• You are structured, organized, and detail oriented
• You consider yourself a problem solver
• You can thrive in environments with systems and routines
• You enjoy teamwork and a positive office culture

EDUCATION, EXPERIENCE, and TRAINING:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Requirements: Basic computer skills (Microsoft 365 Suite, printing/file scanning systems), Timeliness, Efficiency, Patience, Professionalism and the ability to learn new computer programs quickly.
• Customer Service experience of at least 1 year.
• Must be willing to follow federal HIPAA confidentiality guidelines and any policies and procedures put in place by the practice.

HOURS: Full-Time starting at 40 hours/week. Pay rate commensurate with experience.

To Apply:

You can apply directly through Indeed or contact our office directly with additional questions.

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Healthcare setting:

• Outpatient
• Private practice

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 1 year (Preferred)

Ability to Relocate:

• Knoxville, TN 37909: Relocate before starting work (Required)

Work Location: In person