Job Overview:

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

- Greet guests and provide them with a warm welcome

- Check-in and check-out guests efficiently and accurately

- Answer phone calls and respond to guest inquiries

- Provide information about hotel facilities, services, and local attractions

- Handle guest complaints or concerns with patience and professionalism

- Assist with reservations and room assignments

- Process payments and maintain accurate records

- Collaborate with other hotel departments to ensure guest satisfaction

- Perform night audit duties as required

Qualifications:

- Previous experience in a customer service role is preferred

- Strong communication skills, both verbal and written

- Proficient in using phone systems and computer software

- Knowledge of hotel operations and procedures is an asset

- Ability to multitask and prioritize tasks effectively

- Excellent problem-solving skills and attention to detail

- Ability to work independently as well as part of a team

- Multilingual abilities are a plus

- Hilton OnQ PMS training is Required

Benefits:

- Competitive pay based on experience

- Opportunities for career advancement within the hospitality industry

- Training provided to enhance job knowledge and skills

If you are passionate about providing exceptional guest service in a hotel environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Part-time

Pay: $16.50 per hour

Expected hours: 01 – 16 per week

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Free parking

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• On call
• Weekends as needed

Work setting:

• In-person
• Resort

Application Question(s):

• Do you have basic knowledge of OnQ PMS?

Work Location: In person